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Housekeeping Supervisor

Posted September 21, 2021

Crowne Plaza Houston Galleria Area
Houston, TX
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About This Job

**At least one (1) of previous hotel housekeeping supervisor experience**

**Bilingual in English and Spanish is highly preferred**

**High level of comfortability in using computers to open and close the housekeeping department**

**Flexible availability to work any day including holidays and weekends**

Job Description

-Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.

-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

-Respond to guest requests, concerns and problems to ensure guest satisfaction.

-Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.

-Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

-Comply with attendance rules and be available to work on a regular basis.

-Perform any other job related duties as assigned

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.  Ability to communicate verbally with guests to resolve guest issues related to cleanliness issues in guest rooms.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player, to include cleaning rooms to support business needs.  Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.  Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house persons, and inspectors to complete their individual tasks if situation demands.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Crowne Plaza Houston Galleria Area

7611 Katy Freeway
Houston, TX 77024

(713) 680-2222

207 Room Hotel

www.ihg.com

Welcome to Crowne Plaza Houston Galleria Area
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right inside the Loop at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston. We go above and beyond your expectations! Houston visitors enjoy easy access to popular area attractions. Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo. The Livestock Show & Rodeo and the Offshore Technology Conference held in the Houston Area are just minutes from our hotel.