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Operations Manager- Front Office

Posted July 22, 2021

Thompson Austin
Austin, TX
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About This Job

Description

We are proud to announce the openings of two lifestyle boutique hotels that will join the Hyatt Hotels and Resorts family in downtown Austin – Thompson Austin and tommie Austin which will make their debut downtown in the music and entertainment district this summer.
 
The role

The Operations Manager-Front Office will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. 

The hotels​

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts by Land & Sea Department which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.​

The 193 king room tommie Austin is built for the spirited adventurer. Guest’s will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out.  tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.​

Both hotels are anchored on the ground floor by The Diner Bar + The Grey Market, a street side concept serving daily fare for locals, residents and guests alike and helmed by award winning Chef Mashama Bailey.  This mixed use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.​

The benefits & perks​

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!​

About the hiring process​

We are stoked that you have chosen to express interest in joining our family. We will be sure to take a look at your application and get back to you within the next two weeks. Thank you for your patience while we do so.


Qualifications

  • A true desire to satisfy the needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Minimum of one year previous front office supervisory experience preferred
  • Ability to work a flexible schedule
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About this Employer

Thompson Austin


Austin, TX

212 Room Hotel

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