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Front Desk Manager

free parking, free lunch, medical, dental, vision, matching 401k

Posted August 25, 2021

Lorenzo Hotel
Dallas, TX
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The Lorenzo Hotel - Where Art and Hospitality Meet

About This Job

Job Responsibilities:

  • Supervise Front Desk staff: hiring,  performance evaluations, training, and development.  Schedule staff according to labor standards and forecasted occupancy.
  • Maintain standards of guest service quality.  Contribute to the profitability and guest satisfaction perception of other hotel departments.  Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
  • Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  • Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
  • Receive departmental related guest complaints and ensures corrective action is taken.
  • Ensure staff uses guest interaction skills.  Reward employees who meet/exceed guest expectations.
  • Other duties as assigned.    

Job Skills:

  • Analyze and interpret business records and statistical reports; interpret policies established by administrators.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Understand the government regulations covering business operations.
  • Make business decisions based on production reports and similar facts, experience, and opinion.
  • Plan and organize the work of others.
  • Change activity frequently and cope with interruptions.

Benefits

We offer competitive wages and benefits: free lunch, medical, dental and vision medical insurance, matching 401K, free parking, etc.

EOE

compensation: based on experience

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About this Employer

Lorenzo Hotel

1011 South Akard Street
Dallas, TX 75215

(214) 273-3000

237 Room Hotel

www.lorenzohotel.com

Welcome to Lorenzo Hotel

The Lorenzo, a boutique hotel concept, is an ideal option for business and leisure stays in the heart of Dallas, Texas, and within walking distance of the Dallas Convention Center.

Located in the Cedars district, enjoy this art-centric modern, hip setting with breathtaking views of the Dallas skyline. Lorenzo is the perfect place to unwind from the city’s frantic rhythm.