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Guest Service Agents

Posted July 30, 2021

Courtyard Hotel By Marriott – Dupont Circle
Washington, DC
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come join our team at the newest hotel!

About This Job

Looking for Full-Time Front Desk Agent at the newly renovated Courtyard Marriott Dupont Circle in DC!

Job overview

The Guest Service Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

Courtyard Hotel By Marriott – Dupont Circle

1733 N Street NW
Washington, DC 20036

143 Room Hotel

Opening July 2021

The Courtyard Hotel by Marriott is a level 3 alteration to an existing hotel building, which is located at the former site of President Franklin Delano Roosevelt’s home. This primarily interior renovation project will maintain the same occupancy classification, and retain the existing stairs and elevators. However, everything else will be gutted to make way for Marriott’s state-of-the-art Courtyard brand.

The ground floor will hold a hotel lobby, restaurant, and bar. The storefront seating will boast operable windows which engage the streetscape of Dupont Circle. Above the storefront, simple and creative exterior improvements will be made to the existing façade facing N Street. Inside the building, new mechanical, electrical, plumbing, fire protection and technology systems will be installed. An additional stair and chair-lift will be added to meet code requirements at the basement and sub-basement levels, where the new fitness room, main kitchen, and staff spaces reside. The hotel’s 143 guestrooms will be newly appointed in all of Marriott’s finest upper-select service finishes and furnishings. The South-facing guestrooms are nestled within the cozy N Street streetscape, and the upper guestrooms offer spectacular views of St Matthews Cathedral, and the surrounding embassies of the Dupont Circle community.