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Front Desk Supervisor

Posted July 30, 2021

Courtyard Hotel By Marriott – Dupont Circle
Washington, DC
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Come join the team at the newest hotel!

About This Job

We are seeking a talented and motivated candidate, who will supervise the Front Desk Team to the next level of excellence.  This candidate will be a self-starter and have passion for creating rewarding experiences.

The Front Office  Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety.

  • Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. 
  • Supervises the processing of the guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures. 
  • Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

Benefits

We offer a highly competitive benefits package!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • 401(k)
  • Paid Time Off, Vacation and Holidays
  • AMAZING HOTEL DISCOUNTS!
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About this Employer

Courtyard Hotel By Marriott – Dupont Circle

1733 N Street NW
Washington, DC 20036

143 Room Hotel

Opening July 2021

The Courtyard Hotel by Marriott is a level 3 alteration to an existing hotel building, which is located at the former site of President Franklin Delano Roosevelt’s home. This primarily interior renovation project will maintain the same occupancy classification, and retain the existing stairs and elevators. However, everything else will be gutted to make way for Marriott’s state-of-the-art Courtyard brand.

The ground floor will hold a hotel lobby, restaurant, and bar. The storefront seating will boast operable windows which engage the streetscape of Dupont Circle. Above the storefront, simple and creative exterior improvements will be made to the existing façade facing N Street. Inside the building, new mechanical, electrical, plumbing, fire protection and technology systems will be installed. An additional stair and chair-lift will be added to meet code requirements at the basement and sub-basement levels, where the new fitness room, main kitchen, and staff spaces reside. The hotel’s 143 guestrooms will be newly appointed in all of Marriott’s finest upper-select service finishes and furnishings. The South-facing guestrooms are nestled within the cozy N Street streetscape, and the upper guestrooms offer spectacular views of St Matthews Cathedral, and the surrounding embassies of the Dupont Circle community.