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Housekeeping Manager

Posted July 30, 2021

Courtyard Hotel By Marriott – Dupont Circle
Washington, DC
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come join the family at DC's newest hotel!

About This Job

Job overview

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

What you will be doing

  • Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and heart of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
  • Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Regular and timely attendance is an essential function of this position
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Establish and maintain key control system.

Requirements

  • Proven track of successful guest service satisfaction in housekeeping scores
  • Able to initiate and maintain communication lines at a levels.
  • Experience as an Housekeeping Manager  2 or more years is required.
  • BA in Hospitality Management desired or equivalent in experience.
  • Ability to commit and comply with the above mentioned job description and accept added responsibility accordingly

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • 401(k)
  • Paid Time Off, Paid Vacation and Holidays
  • Identity Theft Protection
  • AMAZING HOTEL DISCOUNTS! from our sister properties.
  • and more!
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About this Employer

Courtyard Hotel By Marriott – Dupont Circle

1733 N Street NW
Washington, DC 20036

143 Room Hotel

Opening July 2021

The Courtyard Hotel by Marriott is a level 3 alteration to an existing hotel building, which is located at the former site of President Franklin Delano Roosevelt’s home. This primarily interior renovation project will maintain the same occupancy classification, and retain the existing stairs and elevators. However, everything else will be gutted to make way for Marriott’s state-of-the-art Courtyard brand.

The ground floor will hold a hotel lobby, restaurant, and bar. The storefront seating will boast operable windows which engage the streetscape of Dupont Circle. Above the storefront, simple and creative exterior improvements will be made to the existing façade facing N Street. Inside the building, new mechanical, electrical, plumbing, fire protection and technology systems will be installed. An additional stair and chair-lift will be added to meet code requirements at the basement and sub-basement levels, where the new fitness room, main kitchen, and staff spaces reside. The hotel’s 143 guestrooms will be newly appointed in all of Marriott’s finest upper-select service finishes and furnishings. The South-facing guestrooms are nestled within the cozy N Street streetscape, and the upper guestrooms offer spectacular views of St Matthews Cathedral, and the surrounding embassies of the Dupont Circle community.