Search 27,229 current hospitality jobs

Front Desk / At Your Service Agent

Posted October 29, 2021

Marriott Owings Mills Metro Centre
Owings Mills, MD
Save this job

About This Job

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.

Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.

Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Speak to guests and co-workers using clear, appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Save this job

About this Employer

Marriott Owings Mills Metro Centre

10101 Grand Central Avenue
Owings Mills, MD 21117

(410) 363-0660

229 Room Hotel

www.marriott.com

Opening in September 2021

The Best New and Only Full-Service Hotel in Owings Mills, MD

The first full-service hotel in Owings Mills, Maryland, this brand new 229 room Marriott Hotel features almost 15,000 square feet of flexible event space including a 6,700 square foot ballroom with the ability to entertain up to 1,200 people, a 4,400 square foot outdoor terrace and 3,650 square feet of pre-function space. 7 additional large meeting spaces and multiple board rooms are ideal for corporate and social events. Thoughtfully appointed with amenities, guests can enjoy access to the upscale fitness center, elegant lobby bar and lounge, and on-site dining including a Starbucks coffee shop and a full-service upscale American restaurant. Centrally located in Metro Centre at Owings Mills shopping, dining and events are steps away from the hotel. Plan to enjoy the rolling hills of nearby equestrian country, take in a game at more than 13 local golf clubs, or enjoy outdoor activities at area nature centers, parks and reservoirs. The hotel is also walking distance to Owings Mills Metro Station.