Hyatt Discount Nights on Day 1! New Hire Bonus After 90 Days! PTO, Holiday Pay & Full Benefits After 90 Days!
Posted October 4, 2021Hyatt Place Cleveland/Westlake/Crocker Park
Work for a FUN team and grow your skills at the leading hotel in the market and one of the top Hyatt Place hotels in the brand!
This position maximizes revenue and creates value by providing purposeful customer service while adhering to Hyatt Place brand standards.. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, problem resolution, and all needs of guests at the Grab and Go Market and Cocktail Bar.
We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.
Essential Functions of the Job:
Must have very good verbal communication skills to provide/create exceptional service for our guests.
Ability to learn quickly and work in a fast-paced position with constant guest interactions. Ability to work well with others (i.e. interacts appropriately with guests and staff.) Ability to multi-task and maintain composure under stress. Good computer keyboarding, phone and office skills. Ability to follow instructions and complete tasks safely and efficiently.
Experience / Education:
Prior customer service experience is preferred, not mandated. High school diploma and/or equivalent work experience.
This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our Crocker Park hotel in Westlake boasts 110 stylish guest rooms and suites with modern guest amenities and tech-savvy conveniences, like an indoor pool, fitness center, and free Wi-Fi. We also offer 850 square feet of event space for gatherings of all kinds.
Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.