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About This Job


We are currently in search of an experienced and driven General Manager to join our team. The position of General Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility and a strong working knowledge of financial statements and internal controls. A General Manager position with Colwen is a roll-up your sleeves role that when necessary, will require the individual to work in multiple departments to support and lead the team. Our General Managers do not manage from their offices but are actively out and about in their operations.

Responsibilities and Duties Include but Not Limited to the Following:

  • Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, Maintenance and Sales.
  • Directs and leads the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
  • Collaborates in creating, directing and executing hotel sales and marketing, revenue optimization, distribution strategies and initiatives to yield desired financial results.
  • Develop a strong knowledge of local market (demand generators, competitor strategy and community impact/involvement opportunities).
  • Participate in recruiting, hiring and the ongoing evaluation of associates.
  • Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
  • Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment.
  • Drive ongoing associate engagement/recognition initiatives.
  • Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Sales and Marketing, Food and Beverage, Finance and Maintenance).
  • Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards.
  • Liaises with the Finance Department to ensure strict adherence regarding company policies and controls.
  • Adherence to all brand and Colwen Hotels standards.


  • 3+ years of Hotel General Manager experience
  • Prior Hilton and Marriott experience preferred
  • Possess superior communication skills
  • Demonstrated passion for hospitality and service
  • Attention to detail and highly organized
  • Self-motivated and results-driven
  • Creative problem-solver and multi-tasker
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About this Employer

Hampton Inn & Suites Portsmouth Downtown

23 Portwalk Place
Portsmouth, NH 03801

(603) 430-3033

120 Room Hotel

Managed By

About Colwen Hotels

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States?  Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

Contemporary hotel on the New Hampshire Seacoast

Conveniently located in the historic waterfront district of downtown Portsmouth, New Hampshire, less than one mile off I-95; Hampton Inn & Suites Portsmouth Downtown is only minutes from top companies, fantastic shopping and dining opportunities and downtown Portsmouth attractions like the Strawbery Banke Museum, Prescott Park and The Music Hall. The New Hampshire coastline and miles of beautiful beaches are just a short drive away.

We are looking for exceptional people to deliver exceptional service!  Are you looking for a great place to work and grow?  Look no further!