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Senior Platform Operations Engineer

Posted September 6, 2021

Hyatt Hotels Corporation
Chicago, IL
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About This Job


Hyatt is currently seeking a Senior Platform Operations Engineer to provide technical support for and mobile applications, with primary focus on Kafka. The ideal person for this position is skilled and passionate about solving technical problems while focusing on the guest experience.

The Platform Operations team is responsible for the daily support and maintenance of the production and test environments. The team ensures is operating within expected page response time, error rates, and availability. Team members report incidents and problems to both internal Hyatt Business and Product Owners as well as external vendors. Platform Operations works closely with the development team and third party vendors to identify and resolve critical production issues.  Additionally, the team supports the Content Management Systems used to display digital assets on Also, the team works with the Platform Engineering team on test and production deployments using Agile methodologies. Team members collaborate to establish new technical operational strategies in cooperation with hosting vendors and internal technology teams. Individuals with an “automate everything” mentality will thrive in Platform Operations, where there is a strong push to automate operational procedures, deployments, and repeatable tasks.

The Senior Platform Operations Engineer will report to the Manager, Platform Operations at Hyatt’s corporate offices located in downtown Chicago.

Primary Responsibilities:

Provide Tier 3 Production 24x7 on-call support (rotation)

Monitor Key Performance Indicators (KPI’s) for website and applications

Implement, and measure operational strategies to improve site reliability and availability

Install, configure, and maintain web or middleware applications with primary focus on Kafka

Subject matter expert (SME) for Kafka connectors, security, and management

Remediate all Security Vulnerabilities related to web and application software

Perform software releases using established automated procedures

Automate repeatable and frequent operational processes and procedures

Participate in Change, Incident, and Problem management including Root Cause Analysis

Foster a culture of deep learning through blameless post-mortems to improve the shared goal of reliability across services

Improve and document operational and troubleshooting procedure

Provide technical guidance to junior team members 

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties or responsibilities may be required and/or assigned as necessary.

The ideal candidate should enjoy a challenging, fast paced environment with a focus on quality, operational excellence and industry leading innovation.  Additionally, the ideal candidate should have excellent interpersonal skills, be able to work in a team environment and contribute as an individual.  The candidate should be results driven, a self-starter, and effective at prioritization.  



Required Qualifications

6+ years experience hands on production application support in Linux environment

4+ years experience with modern web and mobile application environments (TCP/IP, HTTP, DNS, routing, load balancing, CDNs, WAF security, etc)

4+ years experience with installation, configuration, deployment and management of Kafka clusters, preferably Confluent Enterprise

Experience with Kafka Topic management including partitioning, storage management and retention, publisher and subscriber access and security

Experience with Kafka connectors

Knowledge of KSQL, KStreams and ability to support application teams with stream processing functions

Experience with Docker or other container based platform

Experience with Ansible and Salt Stack or similar configuration management tools

Experience with Stash/Bitbucket, SVN, or similar code repository tool

Experience with Jenkins or similar CI/CD tool

Experience with Jira or similar issue and project tracking software

Experience with Splunk and creating queries and dashboards

Experience with DataDog or similar Application Performance Monitoring (APM) tool

Working knowledge of incident, problem, and change management best practices

Strong business and technical acumen being able to effectively communicate with others

Strong organizational and prioritization skills

Desired Qualifications:

Large scale eCommerce industry experience

Experience with the implementation and management of procedures in a technical operations environment, including managing and reporting on quality and operational metrics

Knowledge of DevOps philosophies, standards and CI/CD best practices

Experience in the creation and/or execution of Business Continuity and Disaster Recovery plans

Experience with APIs, service-oriented architecture (SOA), and microservices

Experience with web application technologies including HTML, JavaScript, Node.js, Nginx, React

Experience configuring Nagios or similar monitoring tool

Experience with Kubernetes or similar container orchestration tool

Experience with Rabbit MQ or similar messaging tool

Experience with Adobe Experience Manager (AEM), 6.x

Working knowledge of databases and ability to write SQL queries

Bachelor of Science degree preferred

Preferred candidate is passionate about the hospitality industry

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About this Employer

Hyatt Hotels Corporation

150 N Riverside Plaza
Chicago, IL 60606

Telephone (312) 750-1234
Reservations (800) 233-1234

Corporate Office

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You're More Than Welcome

We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history.  Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day.  We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests and owners.  We support our mission and goal by adhering to a set of core values that characterize our culture.    

Our full service hotels operate under the Hyatt®, Park Hyatt®, Andaz™, Grand Hyatt®, Hyatt Regency® brands.  Our two select service brands are Hyatt Place® and Hyatt Summerfield Suites™.  We develop, sell and manage vacation ownership properties under the Hyatt Vacation Club® brand.  

Our associates, whom we also refer to as members of the Hyatt family, consist of over 80,000 individuals working at our corporate and regional offices and our managed, franchised and owned properties in 45 countries around the world.  Our corporate headquarters are located in Chicago, Illinois.

Does the Hyatt spirit shine in you?

Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

It's all about authentic hospitality

We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are.  We care about our associates and we care about our guests.

At Hyatt, hospitality isn't just a business; it’s a calling.  It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company.  Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.  

We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.  The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.   Mission:  We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality.  We do this in an environment that respects all people and all ideas.  We do it in an efficient way that leads to superior results.     Goals:  We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.   Values:  Mutual Respect, Intellectual Honesty, Integrity. Humility, Fun, Creativity and Innovation.  

You'll enjoy equal parts rewards and recognition

Hyatt believes in its employees in celebrating success and in highlighting accomplishments!  Employees take pride in being part of such a collaborative environment.   As an employee of the Hyatt team, not only will you receive outstanding rewards and recognition, but you’ll also be a part of a family-friendly atmosphere consistently labeled with "great camaraderie".  You’ll feel a tremendous sense of pride when you’re recognized for your contributions to our exceptional guest experiences.    Hyatt is equally committed to ensuring that you, your family or domestic partner stay healthy, take advantage of opportunities, plan for the future and take time to enjoy life.   As healthy and happy people, Hyatt employees are committed to working in our collaborative environment.     Hyatt's worldwide recognition and rewards programs will vary depending on the country.  Local benefit packages will be offered for those hotels outside of North America.  

Just as important as our guests

We know that quality health and welfare care for you and your family or domestic partner is top priority.  Hyatt’s medical, dental, vision and prescription drug coverage is designed to give employees and their families the opportunity to obtain comprehensive and quality health care services at reasonable costs utilizing a large network of medical professionals.     Combined with unique discounts for alternative health options and fitness services, Hyatt employees take advantage of the special programs offered like the Moms-to-Babies and the Healthy Outlook Programs.  Hyatt puts their employees in control of their benefits by providing easy-to-use tools to help manage them effectively and by offering a range of benefits to best meet their needs.   When the need arises, Hyatt's leave policies, allow ample time off for personal, medical, new child, military or to care for a family member.  Successfully being able to cope with life's everyday challenges equates to a healthy and productive work environment.  The LifeBalance assistance program Hyatt offers has proven to act as a strong source of reference and is available anytime.