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Front Desk Service Agent

Monthly incentives

Posted November 8, 2021

La Fonda on the Plaza
Santa Fe, NM
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The world walks through La Fonda's lobby, and you will be in the heart of the action, on the corner of Santa Fe's Plaza. Your customer service skills will be put to good use, welcoming our many visitors to our unique historic hotel.

About This Job

WORK PERFORMED & ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

  • Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established.
  • Communicate with all departments regarding in house VIPs and any special needs for accommodation.
  • Thoroughly complete all guest transactions; solicit guest feedback via comment cards.
  • Maintain an up to date working knowledge of all hotel amenities as well as any special events.
  • Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
  • Interact with hotel staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and Hotel policies.
  • Maintain house bank and handle all checks and cash according to hotel policies and procedures.
  • Communicate all pertinent information to the Front Desk Manager and Supervisors.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.
  • Familiarity with local points of interest, regular community events and ability to provide proper directions.
  • Follow rate yield strategies set forth by Director of Guest Services
  • Sort and distribute mail for retail shops and departments.
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About this Employer

La Fonda on the Plaza

100 E. San Francisco Street
Santa Fe, NM 87501

(505) 995-2334

180 Room Hotel

www.lafondasantafe.com

Our Hotel

Vibrant decor and authentic New Mexican architecture intermingle with indulgent amenities including complimentary Wi-Fi, concierge services, free water, Nespresso machine, complimentary art & history tours 4 days a week, a business center and much more. Each of our 180 beautifully appointed guest rooms and suites present an opportunity to experience the elegance of our property, boasting original artwork and hand-crafted furniture and luxury amenities.

An authentic example of one of Santa Fe's 4-Diamond hotels, La Fonda on the Plaza offers three classic New Mexican dining experiences including a one-of-a-kind, seasonal, outdoor cocktail bar. Breathtaking event venues showcase views of the Cathedral Basilica of St. Francis of Assisi, creating an idyllic location for Santa Fe weddings and events while stately meeting rooms and a complimentary business center make La Fonda the ideal solution for your business meetings and corporate travel. Our central location on the historic Santa Fe Plaza provides guests with unsurpassed access to original local artwork, entertainment and attractions. And as the Travel + Leisure's Readers' Choice Destination of the Year 2017 and Condé Nast Traveler's Top Ten Reader's Choice Awards in the Southwest and West 2018, Santa Fe and La Fonda's distinction as an unforgettable destination has never been clearer.