WORK PERFORMED & ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established.
• Communicate with all departments regarding in house VIPs and any special needs for accommodation.
• Thoroughly complete all guest transactions; solicit guest feedback via comment cards.
• Maintain an up to date working knowledge of all hotel amenities as well as any special events.
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Hotel policies.
• Maintain house bank and handle all checks and cash according to hotel policies and procedures.
• Communicate all pertinent information to the Front Desk Manager and Supervisors.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.
• Familiarity with local points of interest, regular community events and ability to provide proper directions.
• Follow rate yield strategies set forth by Director of Guest Services
• Sort and distribute mail for retail shops and departments.