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Front Desk - Guest Experience

Posted July 13, 2021

Charleston Marriott Town Center
Charleston, WV
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Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Charleston Marriott Town Center

200 Lee Street East
Charleston, WV 25301

1-304-345-6500

352 Room Hotel

careers.marriott.com

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This charming Charleston, WV hotel is located in the heart of downtown Charleston and features 352 newly renovated state-of-the-art guest rooms with luxurious bedding, a large work desk and high-speed Internet access. Enjoy full service amenities, from a fitness center with indoor pool and sauna to onsite business center and complimentary Wi-Fi throughout the ground floor. This includes our own River Rock Cafe serving Starbucks beverages and treats. Our hotel in Charleston, WV also features the Whitewater Lounge and Grille, perfect for casual dining and small group events. Not far from Charleston Yeager Airport, and offering guests complimentary round-trip shuttle service on request, guests staying at our downtown Charleston, West Virginia hotel are just minutes from the State Capitol building, Charleston Civic Center, University of Charleston and the Charleston Town Center Mall. Plus, with event facilities at over 17,500 sq. feet, meeting planners find it a top-choice among Charleston, WV hotels.