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Housekeeper/Room Attendant

Posted October 11, 2021

AC Hotel by Marriott
San Antonio, TX
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About This Job

Winston Hospitality is looking for a Housekeeper/Room Attendant for its full service 181 room AC Hotel by Marriott in San Antonio, TX.  

Who will this job appeal to

This position would be ideal for someone who is detail oriented, passionate about customer service, values a professional environment, team oriented, and desires a long-term employer relationship. Previous experience is preferred but not required.

FUNCTION:

Responsible for providing clean and immaculate hotel guest rooms that meet the expectations of the guest and the established standards of Winston Hospitality.

Reports To: Executive Housekeeper or Housekeeping Manager

RESPONSIBILITIES:

  • Ensures complete guest satisfaction.
  • Responsible for investigating guest complaints.
  • Responsible for follow-up with Guest complaints and requests.
  • Responsible for providing clean guestrooms.
  • Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel.
  • Responsible for vacuuming hotel guestrooms.
  • Responsible for emptying guestroom wastebaskets and clean ashtrays.
  • Responsible for washing windows, mirrors, door panels, and sills.
  • Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc.
  • Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People.
  • Responsible for ensuring that Quality Standards are met for brand expectations.
  • Responsible for developing a critical eye for detail and perfection.
  • Responsible for security of guest room and its contents.

TECHNICAL EXPERIENCE: 

  • Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
  • Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
  • Must have the ability to stand, walk, bend, reach and move continuously to clean rooms

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 

  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards to 25 pounds.
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
  • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues.
  • Work in cold & hot temperatures.

SAFETY REQUIREMENTS:

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

NOTICE: 

Standing, bending, stooping, and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

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About this Employer

AC Hotel by Marriott

111 Soledad Street
San Antonio, TX 78205

181 Room Hotel

Managed By

Our Mission

Our mission is to delight and surprise our guests at every encounter. This starts by treating our associates like family, and fostering an environment built around creativity, teamwork and collaboration.

Our Philosophy

Elegant, purposeful design. Flexible spaces and carefully crafted signature moments. We’ve orchestrated the entire hotel experience so you can be more productive, creative and fulfilled


Refined Food and Drinks 

At every AC hotel, guests can enjoy European-inspired beverage and food offerings in the AC Lounge® and AC Kitchen.