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Front Desk Supervisor

Posted September 12, 2021

Hyatt Place Boulder/Pearl Street
Boulder, CO
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

$16 - $18 per hour

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About this Employer

Hyatt Place Boulder/Pearl Street

2280 Junction Place
Boulder, CO 80302

(303) 442-0160

150 Room Hotel

www.hyatt.com

Our Hotel

Located just minutes away from downtown Boulder, this brand new hotel is in the perfect spot to visit the city effortlessly. It is ideally situated in Depot Square at Boulder Junction, soon to be the new central hub in Boulder offering trendy restaurants, local shopping experiences, and modern living. Getting around town is easy with access to eGo CarShare, Boulder B-cycle, and the RTD bus network right outside the front door.

  • 150 rooms
  • Pool
  • 24/7 Gym
  • 24-hour Business Center
  • Meeting facilities