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General Maintenance Tech

$1000 Sign on Bonus!

Posted September 16, 2021

Wild Dunes Resort
Isle of Palms, SC
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About This Job


Summary:  Responsible for providing a wide variety of Maintenance Repairs of the highest quality referred to as “Service Requests / Preventive Maintenance Request”. Responsible for the routine scheduled Preventive Maintenance (PM) of the mechanical equipment as assigned. This position requires extensive guest contact; the service and attitude must be of the highest standards, quality and professionalism. This position is empowered to exceed expectations and provide a solution to any challenge the guest may encounter doing their stay, which will promote return visits and build brand recognition.  Responsible for responding to “House Calls” (internal request for services) with the same level of service.  


The Maintenance Technician shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!


Essential job Functions:

  • Perform “Guest Requests” as assigned by the engineering team
  • Respond to “Guest Requests” within 15 minutes / House Calls within 30 minutes of receiving the request. 
  • Perform “House Calls” as instructed by the engineering leadership team.  
  • Track calls in HotSOS by room number, time the request was received, response time and completion time.
  • Communicate the above criteria to the dispatch upon completion.
  • Perform routine scheduled PM’s on assigned guestrooms and public areas and document in HotSOS.
  • Perform routine inspections and repairs on VIP rooms as assigned by the engineering leadership team within a timely manner of at least 30 minutes before their scheduled arrival time.
  • Maintain the cleanliness and organization of assigned shops, mechanical areas, tool carts and tools.
  • Always clean up after each task; never leave a mess for housekeeping to clean up.
  • Report any unsafe condition to your manager immediately
  • Support and ensure compliance with all policies and procedures as designated by Wild Dunes Resort.
  • Conduct electronic lock repairs, programming and interrogations as assigned.
  • Conduct troubleshooting, programming and replacement of guestroom televisions and equipment.
  • Conduct repairs and maintenance to plumbing, electrical, mechanical equipment, and facility as needed or assigned.
  • Track all inventory and maintain established inventory level.
  • Conduct walk-throughs of hotel and surrounding grounds for lighting, quality, safety and general condition and complete any documentation as required or assigned.

Colleague is held accountable for all duties of this job and other duties as assigned.


*Sign on bonus will be paid $500 at hire and $500 at completion of 90 days



Experience & Education:

  • Must have basic mechanical skills in plumbing, electrical and general repairs.
  • At least 2 years in the hospitality or service industry preferred.
  • High School graduate or Technical/Trade School preferred

Job Requirements:

  • Must be authorized to work in the United States
  • Must have valid South Carolina Driver’s license and meet resort driving standards
  • Must be able to drive guests safely in extreme weather conditions (rain, wind, fog)
  • Must understand the usage of hand tools and some power tools.
  • Must be able to read, write and speak English
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Basic mathematical skills
  • Must be able to work in a fast-paced environment
  • Must have excellent listening skills
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and Colleagues
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.


Working Conditions:

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking;
  • Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat);
  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.

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About this Employer

Wild Dunes Resort

1 Sundial Circle
Isle of Palms, SC 29451

(843) 886-6000

393 Room Resort

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Our Resort

This is Wild Dunes Resort on Isle of Palms, South Carolina, a place you can make all your own. Whether it's choosing from a variety of accommodations including the Four Diamond rated Boardwalk Inn, The Village, family-friendly vacation rentals, condominiums and cottages, or deciding whether to fill your days with award-winning golf, tennis, a visit to historic downtown Charleston or one of dozens of other activities, here you'll find yourself in a better place.

At Wild Dunes Resort, we know that no two trips and travelers are exactly alike. So we thought it made sense to offer accommodations that work for every type of visit. Here, you can select from rooms and suites in the AAA Four Diamond Boardwalk Inn (including ADA accessible rooms), Village at Wild Dunes, private condos or even beach house rentals. Choose attentive full-service or undisturbed independence. Choose pool-side, beachside, court-side, or course-side. Tell us your vacation home rental style and we will accommodate you during your stay near Charleston, SC.