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Assistant Housekeeping Manager

Posted October 13, 2021

The St. Regis Aspen Resort
Aspen, CO
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About This Job

Job Summary

Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Assisting In Managing Housekeeping Operations And Budgets
  • Assists in all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

This salary range for this position is $33,338  to $62,341 annually and offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation.  Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Aspen Resort

315 East Dean Street
Aspen, CO 81611

(970) 920-3300

179 Room Resort

careers.marriott.com

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The St. Regis Aspen Resort

A contemporary version of a Gilded Age mountainside manor which provides an uncompromising base for arbiters of fine food and wine, connoisseurs of culture and adventure seekers. Located just steps from Aspen’s signature slopes and featuring premier amenities and St. Regis service, welcome to our signature Aspen resort.

Nestled at the Base of Majestic Aspen Mountain

Amongst icy mountain streams, shimmering alpine lakes and majestic snow-capped peaks beckons a destination of note. Welcome to The St. Regis Aspen Resort.

Mountain Resort Luxury

Enjoy the afternoon or evening in the Shadow Mountain Lodge, boasting great views of Aspen Mountain, or indulge in innovative dining at Chefs Club by FOOD & WINE.

Warm Tones and Striking Views

Our guest rooms have been designed to create an uncompromising and sophisticated environment.

St. Regis Careers

When St. Regis first opened its doors in 1904 it established the highest standards of hospitality for its privileged guests—a legacy that is embraced and upheld by our staff today. Our staff members thrive on the pursuit of excellence as they fulfill each guest request in an authentic and meaningful way. St. Regis cultivates its staff by providing competitive benefits, exceptional career development opportunities and an enriching environment where they may reach their fullest potential.