Posted September 13, 2021Delta Hotels Baltimore Hunt Valley
The Delta Hunt Valley is seeking an Assistant General Manager to assist in leading this very successful hotel as well as its very high performing team.
Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.
Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
Assisting the Operational and Financial Management of the Property
Ensures that all brand standards are being maintained in each area of the property.
Ensures all team members meet or exceed all brand requirements.
Oversees the operation of the all property departments.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Ensures a viable key control program is in place.
Maintains current licenses and permits as prescribed by local, state and federal agencies.
Provides a safe working environment in compliance with OSHA/MSDS.
Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and
ordering procedures, end of period, banking procedures
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Complies with all corporate accounting procedures.
Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
Stays readily available/approachable for all employees.
Extends professionalism and courtesy to employees at all times.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
Sets clear performance expectations with the General Manager.
Assists team supervisors with constructive coaching and counseling.
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Motivates and encourages staff to solve guest and employee related concerns.
Provides excellent customer service by being readily available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
Ensures orientations for new team members are thorough and completed in a timely fashion.2
Takes proactive approaches when dealing with employee concerns.
Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Situated on 17-acres, our campus-like environment offers guests a tranquil escape from the tumult of Baltimore. Each of our guestrooms and suites features floor-to-ceiling windows and is luxuriously appointed with elegant decor and smart amenities like complimentary WiFi and plush bedding. Designed for the discerning traveler with elevated expectations, we provide our guests an array of premium touches like a state-of-the-art fitness center, a 24-hour high-tech business center, two pools, and complimentary shuttle service within a three-mile radius. Enjoy a world-class dining experience at the Cinnamon Tree Restaurant, featuring traditional American cuisine in an opulent setting, opt for a casual bite at Cafe 245, or savor a signature handcrafted cocktail in the stylish confines of the Polo Lounge & Bar. Our Hunt Valley, MD hotel near Towson University is the only full-service Marriott in the area.