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Beverage Supervisor

Posted November 14, 2021

Sandia Resort & Casino
Albuquerque, NM
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About This Job

Description

Supervising the day to day operations of casino floor beverage service on assigned shift; ensuring that all beverage products served,  meet the established standards.

Supervision Exercised

Reports to the Assistance Beverage Manager.

Supervises Beverage Servers, Bartenders, Cocktail Waitresses and Bar Backs.

Major Duties and Responsibilities

  • Supervises all aspects of the beverages served to guest in casino floor lounges and the Pool Bar 
  • Responsibilities include interviewing, hiring, training employees, strategic planning, profit and loss analysis and maintenance, performance appraisals, ensuring stand up meeting are conducted daily by shift and addressing complaints and resolving problems in a timely manner. 
  • Timely completion of computer assisted training as required.
  • Approves schedules for all casino floor and Pool Bar beverage employees
  • Completing daily and monthly financial analysis reports as assigned by the Assistant Beverage Manager.
  • Conducting the monthly physical beverage inventory and researching discrepancies as needed.
  • Soliciting guests feedback by direct interaction and comment cards and following up as necessary in a timely manner. 
  • Maintaining a neat, clean, organized, safe and comfortable work environment for employees and guests.
  • Ensuring that all service equipment is handled safely and with reasonable care and reporting mechanical problems to the proper department for repair.
  • Coaching, reinforcing, and leading by example by creating a positive and supportive environment enforcing all regulatory internal controls, policies and procedures.
  • Enforcing the property appearance standards at all times in an ongoing effort to maintain our properties brand image.
  • Continually coaches staff for improvement and delegates tasks as needed.
  • Approves requisitions and oversees transfers of all product to other designated locations.
  • Other duties as assigned by Beverage Management

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

  • Excellent customer service skills.
  • Excellent written and oral communication skills. 
  • Basic P&L knowledge, understanding of purchasing, beverage, food handling knowledge. 
  • Knowledge of local and state liquor laws.
  • Knowledge of safety and sanitation standards.  
  • Able to assist in interviewing, hiring, orientation and training of associate.
  • Knowledge of lounge operations. 
  • Ability to supervise employees.
  • Ability to handle guest conflict situations
  • Detail oriented with strong customer service focus. 

Requirements

Required:

  • High School Diploma, GED certification or equivalent.
  • Two (2) years food and beverage supervisory experience in an establishment with similar volume
  • Must be at least 21 years of age.

Preferred:

  • Two (2) years of college.

Licensing Status

  • Must be able to successfully pass a stringent background investigation.
  • Will require a post-offer, pre-employment and random drug screening.
  • Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.

Working Conditions

  • Work is performed indoors and outdoors. Outside work is subject to temperature extremes and inclement weather conditions.
  • Work hours subject to change with overtime work required.
  • Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors an
  • d elevated noise levels.
  • Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
  • Duties may involve walking, standing for long periods of time, sitting and crouching.
  • Specific required movements include the following:
    • Trunk- bend, twist, rotate, push, pull, carry.
    • Arms – reach, carry, lift, twist, and rotate.
    • Legs – lift, push, pull, twist, and rotate.
    • Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.
  • Must be able to lift 50 lbs.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Sandia Resort & Casino

30 Rainbow Road, NE
Albuquerque, NM 87113

(505) 796-7500

228 Room Casino

sandiacasino.com

The Sandia Resort and Casino is situated on the Northeast corner of Interstate 25 and Tramway Road in Albuquerque, New Mexico. Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors.

Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia.

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.

The Vegas-style casino floor offers 140,000 square feet of your favorite games, including more than 2,300 slots, Blackjack, Craps, Roulette, Mini Baccarat, Pai Gow Poker, Three Card Poker, Bingo, Live Keno, and the state's largest non-smoking Poker room.

This is only the tip of the iceberg in regards to all that Sandia Casino has to offer. With the addition of the hotel in 2005, and another expansion in 2014 to add the golf pavilion and parking garage, Sandia Resort & Casino slowly became much more than just a place to game.

Visitors from all over the nation can now get lost in the lights and sounds of the casino floor, relax at the luxurious Green Reed Spa, dive into the outdoor pool, tee off on the 18-hole championship golf course, listen to their favorite singer at the amphitheater, dine at any of the numerous restaurants, bars, and lounges, get married to their best friend, and spend the night in one of the grand, luxury suites – all available onsite.

Come say hello to New Mexico’s best place to play – Sandia Resort & Casino!