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Overnight Guest Service Agent

Medical, Dental, Vision, 401k, Travel Perks and more

Posted September 23, 2021

Hilton Garden Inn Louisville Downtown
Louisville, KY
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Guest Service Focused Individuals seeking flexible hours and days

About This Job

We are looking to add 2 service focused individuals to our Overnight Audit Team (10pm-6am)!

The benefits...

  • Hotel discount at Hilton hotels worldwide!
  • Paid time off and holiday pay incentives!
  • Work at Louisville's hottest rooftop restaurant and bar!
  • Professional development and promotion opportunities!
  • Flexible schedules for full time and part time work!
  • Begin part time work now and still earn unemployment benefits!

Can I work and still receive my unemployment benefit?

YES! In Kentucky, you may work part-time while receiving unemployment. 80% of the earnings you report will be deducted from your unemployment benefit. For example, if your unemployment benefit is $300 per week and you earn $150 working, $120 (80% of $150) will be deducted and your weekly unemployment benefit is now $180. Your total earning is now $330!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items .  Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

  • Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Thank departing guests, verify accurate billing, and encourage return visits.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges.  When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • If applicable, maintain balance and security of house bank and accurately log all transactions.

Success Factors...

Experience & Education:

  • 2+ years of customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required

Communication:

  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Ability to independently work during overnight hours
Managed by First Hospitality

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

compensation: $14.00 per hour

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About this Employer

Hilton Garden Inn Louisville Downtown

350 West Chestnut Street
Louisville, KY 40202

(502) 584-5175

Managed By

Downtown Louisville Hotel with Outdoor Rooftop Restaurant

Set in the heart of downtown Louisville, the Hilton Garden Inn Louisville Downtown hotel is the only downtown venue with an outdoor + indoor rooftop restaurant and bar, 8UP. For a unique feel that combines stunning views, seasonal cocktails and a bourbon-infused menu, take the elevator to the 8th floor to 8UP Elevated Drinkery & Kitchen and find a myriad of food and fun celebrating the spirit of Louisville.

Our hotel is within walking distance to over 50 Louisville restaurants and steps away from the dining and entertainment on 4th Street Live!, Mercury Ballroom, Louisville Palace and the Kentucky International Convention Center. Connected to the hotel is the Henry Clay, a hip and historic venue with 20,000 sq. ft. of event space with lots of windows, ornate molding and elegant chandeliers.

Feel at home in our spacious guest rooms, equipped with complimentary WiFi, a 42-inch LCD flat-screen TV, mini-refrigerator, microwave and a large desk with ergonomic chair. Ideal for corporate travelers, the hotel offers executive suites, catering services, complimentary WiFi and a 24-hour business center. Maintain your workout routine in our state-of-the-art fitness center or enjoy complimentary access to the nearby YMCA pool. Pamper yourself in one of our Whirlpool Suites.