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Sales & Catering Manager

Posted October 2, 2021

Hilton Garden Inn Chicago North Shore/Evanston
Evanston, IL
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We are seeking a goal-oriented, energetic and passionate sales leader, who can ensure a positive, lasting impression through meeting our Hilton standards in guest satisfaction as our Sales & Catering Manager!

About This Job

Workplace Safety in the era of COVID-19

TEAM member and guest safety continues to be our top priority. We strictly follow social distancing guidelines. Our staff are supplied with all necessary Personal Protective Equipment, our cleaning products and methods follow CDC guidelines, and we precisely adhere to all state orders.

What you will be doing:

Sales & Catering Manager:

Responsible for generating Rooms/Catering Revenue through the execution of strategic planning and performance to achieve/exceed individual revenue quotas in assigned market segments. Follow all department policies and procedures. Committed to the highest levels of guest service standards.

HOTEL VALUES: This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance.

The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.

Essential Functions: Technical Skill Requirements:

  • Able to effectively manage time and prioritize workload
  • Able to work with a minimum of supervision
  • Highly energetic and enthusiastic
  • Strong verbal and written communications
  • Knowledge of basic computer literacy and good typing skills
  • Professional and businesslike appearance
  • Good listener
  • Demonstrates self-confidence, energy and enthusiasm
  • Present ideas, expectations and information in a concise, well-organized way
  • Able to follow assigned marketing plan action items in a timely fashion
  • Ensures that all client correspondence is delivered according to departmental time and quality standards
  • Able to produce a weekly sales call schedule which addresses timely follow up of all tentative business, maintenance of existing accounts, and development of new business, and priorities assigned by the General Manager or Company personnel
  • Complete all departmental reports and systems on a timely basis
  • Able to negotiate contracts the best interests of the property while maintaining customer goodwill
  • Familiar with legality of contractual agreements
  • Understands operational capabilities of the property
  • Able to follow a sales plan
  • Uses problem solving methodology for decision making and follow-up
  • Has personal integrity, manages time well, highly visible in area of responsibility
  • Maintain high visibility for hotel by active involvement in local CVB, and other business and professional organizations
  • Maintains high visibility with peers and has strong product knowledge within competitive properties and hotel community
  • Able to prospect, qualify, and close new business in telephone and outside personal sales call appointments
  • Able to penetrate existing accounts through obtaining lists for direct mail, referrals, other company contacts or offices, and in general formulates a customer call strategy
  • Able to identify sales, market or industry trends to develop prospect lists
  • Able to build customer loyalty
  • Able to work as a team member in a competitive environment
  • Able to handle rejection
  • Manages a group and interpersonal conflict situations effectively
  • Follow all company Sales/Catering SOP standards

Education and Experience:

  • Previous experience of 2 or more years in a similar position is required.
  • Requires a minimum of 1 year of supervisory experience.
  • Position requires a varied work schedule that may include evenings, nights, and weekends.
  • Computer skills required including: Word and Excel.
  • Clear concise written and verbal communication skills.
  • Strong organizational skills.
  • Excellent interpersonal skills.


Group insurance, including medical, dental, vision and company-paid life insurance

Paid time off including vacation days and holidays

401(k) plan

Voluntary benefits including short-term disability and life insurance

Life enrichment benefits including educational assistance, hotel discounts and more


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About this Employer

Hilton Garden Inn Chicago North Shore/Evanston

1818 Maple Avenue
Evanston, IL 60201

(847) 475-6400

178 Room Hotel

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At A Glance

Our hotel is walking distance from Northwestern University and the shops and restaurants of downtown Evanston. Enjoy our indoor pool and fitness center, grab a hot breakfast in the Garden Grille & Bar, or stock up on snacks in the Pavilion Pantry. Make use of our expansive meeting space, 24-hour business center, free WiFi, and free area shuttle.

  • Adjacent to Northwestern University and Kellogg School of Management
  • 1 block to Metra train station and Chicago's famous ‘L’ train
  • Walking distance to more than 50 restaurants, shops, theaters and entertainment venues
  • Over 5,000 sq. ft. of flexible meeting space
  • Upgraded fitness center and indoor pool