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Turndown Attendant - Hotel

Posted July 19, 2021

The Ritz-Carlton, St. Thomas
Cruz Bay, VI
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About This Job

Position Summary

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, St. Thomas

Great Landing Road
Cruz Bay, VI 00830

+1 (340) 775-3333

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Escape to The Ritz-Carlton, St. Thomas luxury hotel and leave the world behind with an island retreat immersed in the warmth and incomparable charm of the Caribbean. Nestled within a 30-acre waterfront estate, our pristine resort beckons with dazzling white-sand beaches, perfumed tropical gardens and endless pursuits of happiness as each day goes by. Treat yourself to an unforgettable getaway and step into a world of comfort and blissful solitude where time moves slowly and life is as easy and care free as a day spent on the beach. Find peace and tranquility with an unforgettable spa experience or simply kick back and relax in the cool Caribbean breeze with a signature rum punch in hand and let us do the rest. To see this luxury hotel’s accommodations and amenities in St. Thomas, please view the Photo Gallery. The Ritz-Carlton, St. Thomas is a Tier 4 property in The Ritz-Carlton Rewards.