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IT Manager

Posted July 21, 2021

Hilton Surfers Paradise Residences
Surfer's Paradise, Queensland, Australia
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About This Job


An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.


What will I be doing?

As an IT Manager, you will be responsible for the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:

  • Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages

  • Maintain excellent product knowledge and apply it to deliver full system benefits

  • Understand, fully, the legal requirements on IT governance and security

  • Handle, efficiently and completely, IT issues that arise

  • Identify current and future system needs and provide solutions for the identified needs

  • Build strong internal working relationships with all hotel Departments


What are we looking for?

IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous IT management experience, preferably in the hotel, leisure, and/or service sector

  • Experience of all Microsoft systems

  • Experience of hotel applications, such as Agilysis and OnQPM

  • Excellent organizational and interpersonal skills

  • Current technical skills and knowledge of technology

  • General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology

  • Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

  • Ability to work in a team

  • Excellent attention to detail

  • Positive Attitude

  • IT proficient

  • Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!  As a Hilton team member you can expect to receive;

  • A competitive industry salary and generous annual leave benefits

  • Complimentary duty meals and dry cleaning

  • Free onsite parking

  • An investment in your wellbeing to include flexible working arrangements that support you in making space for "what matters most"

  • Access to Go Hilton, our Team Member Travel Program offering heavily discounted room rates and up to 50% off food and beverage at participating hotel outlets across our properties globally!

  • Access to Hilton University training, offering more than 3000 learning programs

  • Extensive leadership and career development opportunities


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About this Employer

Hilton Surfers Paradise Residences

6 Orchid Avenue
Surfer's Paradise, Queensland 4217


134 Room All Suite

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At A Glance

Hilton Surfers Paradise Residences boasts central location in the city’s main business and entertainment district – close to the city center and just a short walk from the world famous Surfers Paradise Beach. We offer excellent conference and event facilities, mouthwatering dining options and all-suite accommodations, perfect to spread out and unwind. On top of that there is a fitness center, four different pools and our on-site eforea: spa at Hilton.

Celebrate your dream wedding with us in the hotel’s boutique pillar-less ballroom accommodating the average of 300 guests. Benefit from our exquisite menu, dedicated event planners and the latest in the A/V technology. We also have a range of outdoor venues, boardroom-style rooms and a business centre.

  • Close to Surfers Paradise city center and Surfers Paradise Beach
  • 250 self-contained residences offering one, two or three bedrooms
  • 24-hour fitness center and four pools, including a heated indoor pool
  • Complimentary business center, six meeting rooms and a ballroom
  • Café, cocktail bar and new signature restaurant, Catch
  • Additional accommodation, ideal for couples or solo travelers, in adjacent Hilton Surfers Paradise