Posted August 21, 2021Wild Dunes Resort
SUMMARY: The Guest Experience Supervisor is primarily responsible for coordinating all interdepartmental communication related to guest and Colleague requests. They are the liaison between the Guest Services team and other departmental leaders including but not limited to Housekeeping, Engineering, Food and Beverage, and Reservations. S/he is responsible for all Guest Services tasks and duties as well as; scheduling, inventories, training new staff to 4 diamond levels, resolving customer challenges, and aiding in all departments of Wild Dunes Resort. The Guest Services Supervisor will maintain the AAA Four Diamond standards. This role will help facilitate any challenges in completing guest and Colleague requests while keeping the resort finances at the forefront of all decision making.
The Guest Experience Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
Colleague is held accountable for all duties of this job and other duties as assigned.
Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.
The physical demands described here are representative of those that must be met by a Colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this Colleague. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.
This is Wild Dunes Resort on Isle of Palms, South Carolina, a place you can make all your own. Whether it's choosing from a variety of accommodations including the Four Diamond rated Boardwalk Inn, The Village, family-friendly vacation rentals, condominiums and cottages, or deciding whether to fill your days with award-winning golf, tennis, a visit to historic downtown Charleston or one of dozens of other activities, here you'll find yourself in a better place.
At Wild Dunes Resort, we know that no two trips and travelers are exactly alike. So we thought it made sense to offer accommodations that work for every type of visit. Here, you can select from rooms and suites in the AAA Four Diamond Boardwalk Inn (including ADA accessible rooms), Village at Wild Dunes, private condos or even beach house rentals. Choose attentive full-service or undisturbed independence. Choose pool-side, beachside, court-side, or course-side. Tell us your vacation home rental style and we will accommodate you during your stay near Charleston, SC.