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About This Job

Overview

The Residence Inn by Marriott Portland Downtown is looking for a friendly service focused individual to join their guest service team as a Shuttle Driver.

The Van and Shuttle Driver will drive guests to area locations within a mile radius of the hotel.

Why a career in the hotel industry?

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advice, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.

Responsibilities

  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain knowledge of: a) scheduled daily activities. b) daily arrivals/departures, house count. c) features and services provided by the hotel. d) hours of operation of each outlet. e) parking facilities, layout, hours of operation, prices and procedures.
  • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
  • Drive guests to desired location within a one mile radius of the hotel
  • Ensure security of vehicle and its keys.
  • Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
  • Inspect vehicle on a daily basis
  • Report any vehicle/safety hazards;
  • Follow designated procedures for vehicle accidents, breakdowns and incidents.

Qualifications

Education & Experience:

  • Valid drivers' license.
  • Excellent driving record.
  • Thorough knowledge of local areas and roads. 
  • 3+ years experience driving vehicles.
  • Good understanding of the English language.
  • Able to drive all types of vehicles. Compute basic arithmetic.
  • Ability to communicate effectively with others both verbally and written.
  • Provide excellent customer service and maintain a professional demeanor.
  • Maintain concentration and think clearly under all driving conditions.
  • Work in variable weather conditions.
  • Ensure security of vehicles and hotel property. 
  • Maintain confidentiality of guest information and pertinent hotel data. 
  • Perform assignments with minimal supervision. 
  • Work cohesively with co-workers as part of a team.

Must have:

High school graduate or equivalent vocational training certificate. Prior training in guest relations. Knowledge of vehicle maintenance. Previous experience in a similar position in the Hospitality industry preferred.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Residence Inn by Marriott Portland Downtown/Waterfront

145 Fore Street
Portland, ME 04101

(207) 761-1660

179 Room Extended Stay

www.marriott.com

Our Hotel

Portland, Maine's only all-suite hotel is located in the Portland Downtown District featuring complimentary breakfast and Wifi. The Residence Inn by Marriott Downtown/Waterfront is perfect for business trips, family vacations, relocation, corporate housing, and small meetings. Business travelers will find easy access to all organizations in Portland, Maine. The hotel is near major attractions that include the birthplace of the poet Henry Wadsworth Longfellow, the Casco Bay Lines Ferry Terminal, Merrill Auditorium, Ocean Gateway Terminal, Cross Insurance Arena and Portland Museum of Art. Portland is known as a top food destination as well as craft beers and most are just a stone's throw from our doorstep.