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Assistant Executive Housekeeper

Posted July 21, 2021

Bellagio Las Vegas
Las Vegas, NV
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About This Job

Location:

Las Vegas, Nevada

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

It is the primary responsibility of the Assistant Executive Housekeeper to manage all operations for assigned areas within Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

  • Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the property.
  • Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards.
  • Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
  • Manages Human Resources responsibilities for Housekeeping to include:
    • creating a work environment that creates teamwork
    • performance feedback
    • recognition
    • mutual respect and employee satisfaction
    • quality hiring that encompass the company’s diversity commitment
    • training
    • disciplinary action
    • succession planning processes  
    • adherence to the company’s status quo third party representation philosophy
    • compliance with company policies, legal requirements, and collective bargaining agreements
  • Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
  • Assumes full responsibilities of the Executive Housekeeper in his/her absence.
  • Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service.
  • Ensures adherence to guest service standards within established departmental policies and procedures.  Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
  • Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
  • Manages short and long-term departmental objectives.  Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives.
  • Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible.  
  • Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
  • Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards.
  • Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards.
  • Establishes and maintains effective working relationship with all departments.
  • Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines.
  • Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
  • Performs other management duties as assigned/required.
  • Performs other job-related duties as requested.

MINIMUM REQUIREMENTS:

  • Bachelor’s degree in a related field, or equivalent experience 
  • Two (2) years of relevant experience 

PREFERRED:

  • 3+ years of supervisory experience in a major hotel/resort complex, preferred.  
  • Minimum one-year supervisory experience in a Union (bargaining unit) property, desirable.
  • Fluency in English required; fluency in secondary (Spanish) language, preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Proof of eligibility to work in the US
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About this Employer

Bellagio Las Vegas

3600 Las Vegas Blvd South
Las Vegas, NV 89109

Telephone (702) 693-7111
Reservations (888) 987-6667

3,933 Room Resort

www.bellagio.com

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Luxury on an unprecedented level

Bellagio is a AAA Five Diamond Award® - winning resort and casino that showcases "O™" by Cirque du Soleil®, a breathtaking performance with water, dance, and acrobatics. Across the threshold is our Conservatory & Botanical Gardens where magnificent floral displays showcase the seasons.

From the electrifying nightlife that Las Vegas is known for, award-winning dining at AAA Five Diamond Award® - winning restaurants such as Picasso or Le Cirque, world-class shopping for luxury brands such as Giorgio Armani, Gucci and Tiffany & Co., classic Mediterranean-inspired pools, or a relaxing afternoon at Spa and Salon Bellagio, perfection awaits all who visit here. Bellagio employees bring a positive attitude to everything they do, which creates a positive experience for everyone.