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Front Desk Guest Experience Specialist- -CY Part-Time

Posted July 22, 2021

Courtyard by Marriott Miami Airport
Miami, FL
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About This Job

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Courtyard by Marriott Miami Airport

1201 NW Le Jeune Road
Miami, FL 33126

(305) 642-8200

301 Room Hotel

www.marriott.com

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Our Hotel

Enjoy your home away from home at Courtyard Miami Airport with newly redesigned hotel rooms and spacious suites near the Miami International Airport (MIA). Our modern hotel welcomes guests after a long day of traveling with a free airport shuttle and an innovative lobby with modern technologies and private media pods. Along with our accommodating hotel amenities, guests will appreciate our location near Dolphin Mall, Marlins Park, Coral Gables nightlife and other top attractions in Miami. After exploring Miami's attractions, break a sweat in our modern fitness center, lounge by our outdoor pool or enjoy a tasty meal while watching sports at Champions Sports Bar. Stay connected to work colleagues and family members with our hotel's complimentary Wi-Fi access, and enjoy a restful night on our pillowtop bedding. If visiting Florida for business or social functions, plan your next event in our modern event rooms with space for 140 guests. We look forward to welcoming you to Courtyard Miami Airport.