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Guest Service Agent

Posted July 22, 2021

Delta Sherbrooke Hotel and Conference Center
Sherbrooke, QC, Canada
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Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification To Applicants

Delta Hotels by Marriott Sherbrooke Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

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About this Employer

Delta Sherbrooke Hotel and Conference Center

2685 Rue King Ouest
Sherbrooke, QC J1L 1C1

(819) 822-1989

178 Room Hotel

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Enjoy the delights of Quebec at our Sherbrooke hotel

Emerging from the banks of the Saint-Francois and Magog rivers and surrounded by mountains, Sherbrooke is a rich amalgam of history and old world charm of Quebec. Exuding a vibrant urban energy, it also offers a contemporary blend of culture, nightlife, outdoor activities and natural wonders. And in the midst of this colorful city, you can experience the modern comforts and hospitality of the Delta Sherbrooke Hotel & Conference Centre. Steps from the city's eateries, shops and picturesque streets, start your day with the breakfast buffet at our all-day restaurant, Le Murville, featuring fine regional cuisine. For wellness, there’s an exercise room opened 24/7. In the evening, linger over French bistro fare at V.S.O.P Bar. As a premier conference center, there are 22 meeting and banquet rooms, including a ballroom accommodating 1,200 in theatre-style seating or 860 in round-table seating and a magnificent reception hall with atrium, where 400 guests can gather for a cocktail reception.