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Guest Service Representative

Posted July 22, 2021

Courtyard Seattle Downtown/Pioneer Square
Seattle, WA
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About This Job

Welcome To Our Family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The Impact You’ll Make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What You’ll Do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks You Deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What We’re Looking For

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re Welcomed Here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Seattle Downtown/Pioneer Square

612 2nd Avenue
Seattle, WA 98104

1-206-625-1111

262 Room Hotel

www.marriott.com

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The new Courtyard Pioneer Square hotel is located in the heart of Seattle's historic center with water views of Elliott Bay. Enjoy a convenient downtown Seattle, WA hotel near top area attractions such as CenturyLink Field, Safeco Field, and the cruise terminals at Piers 91 and 66. We are also one block away from Pioneer Square Station with easy access to both the Sound Transit Link Light Rail and the Seattle Metro. Our Pioneer Square hotel in Seattle, Washington is just as green as the Emerald City; it is an adaptive reuse of the 1904 Historic Alaska Building. Inside, experience our reinvented lobby, featuring The Bistro-Eat. Drink. Connect, where you can sit and enjoy a full meal with cocktails in the evening, or grab something light to go. Stay connected with free Wi-Fi and our interactive GoBoard® technology. Guests at our hotel near Safeco Field appreciate our smartly redesigned rooms that offer an ideal mix of relaxation and flexible functionality. It's a new stay at our Courtyard Pioneer Square hotel.