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Assistant Front Office Manager - DoubleTree Suites by Hilton Boston-Cambridge

Posted July 22, 2021

DoubleTree Suites by Hilton Hotel Boston - Cambridge
Boston, MA
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About This Job

Description

An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
  • Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

DoubleTree Suites by Hilton Hotel Boston - Cambridge

400 Soldiers Field Road
Boston, MA 02134-1805

(617) 783-0090

308 Room Hotel

doubletree3.hilton.com

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At A Glance

Welcome to the all-suite DoubleTree Suites by Hilton Hotel Boston - Cambridge. Located along the scenic Charles River and Boston Esplanade, this inviting hotel in Boston offers panoramic views of the skylines of Boston and Cambridge. Indulge in a delicious warm chocolate chip cookie upon arrival and make yourself at home in one of our comfortable, spacious Boston hotel suites. Enjoy the best of both worlds with complimentary shuttle service to both Boston and Cambridge.

Work out in the fitness center, catch up on work in the business center or take a dip in our indoor pool and whirlpool. Relax in the comfort of your suite with a fridge, microwave, coffeemaker, room service and LCD flat-screen HDTV.

Our complimentary shuttle service provides easy access to the finest dining, shopping and entertainment options in Boston and Harvard Square. Stay on-site and discover some of the best entertainment in Boston at the legendary Scullers Jazz Club or relax with an afternoon drink and some light food in Fusion. Boathouse 400 also offers uniquely inspired cuisine and house specialties for breakfast, lunch and dinner.

With 10,000 sq. ft. of flexible meeting and event space, our hotel provides a memorable backdrop for your gathering or celebration. Let our events team assist in planning a dream wedding reception or social event in the ballroom overlooking the Charles River. Host a stylish private reception on the area’s only seasonal rooftop terrace with breathtaking views of Boston.