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Hotel Front Desk

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Posted September 22, 2021

Hotel Duval, Autograph Collection®
Tallahassee, FL
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

Hotel Duval, Autograph Collection®

415 North Monroe Street
Tallahassee, FL 32301

(850) 224-6000

108 Room Hotel

hotelduval.com

Our Hotel

Hotel Duval is a historic, boutique hotel and a proud member of the  elite group of Autograph Collection hotels. Located in downtown Tallahassee, we are close to the state’s Capitol, state museums, Florida State University and Florida A&M campuses, and so many more of the area’s top sites to visit.

We provide our out-of-town and Tallahassee area guests several unique dining and entertainment options. With Shula’s 347 Grill, home of the SHULA CUT steak; LeRoc Lounge, now serving Lucky Goat Coffee; and Level 8 Lounge, the region’s first roof-top bar and balcony, overlooking downtown Tallahassee.

Hotel Duval is a proud member of the Autograph Collection,  an evolving ensemble of strikingly independent hotels. Exactly like  nothing else, each destination in the collection has been selected for its quality, bold originality, rich character and uncommon details. From near to far, iconic to historic, the result is an array of properties that is nothing less than unique, nothing short of collectively  exceptional. As a Marriott Autograph Collection property, our guests

For your next visit to the beautiful Tallahassee area, we invite you to let our Hotel Duval staff our boutique hotel introduce you to the  DUVAL EXPERIENCE – Exactly Like Nothing Else.

Careers

Hotel Duval has a very distinct culture which requires our associates to provide the very best in attentive, personalized guest service. This culture is supported by an operating philosophy that ensures all associates are highly trained in service delivery. The associate experience is built on a team environment, which is stressed and reinforced during the candidate selection process. Associates recognize their independence through empowerment, yet understand that both personal and team goals are accomplished through mutual support.

Our mission is to provide a hospitality oasis in a sea of the mundane. To that end, our associates are called upon to bring a sense of style and panache, uphold a passion for excellence, provide an exceptional experience every time, build loyalty, produce tangible profits and finally to leave each and every guest wanting more.