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Hostess 西餐厅领位

Posted October 24, 2021

Waldorf Astoria Shanghai on the Bund
Shanghai, China
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About This Job

Description

A Hostess is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

 

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

 


  • Manage guest queries in a friendly, timely, and efficient manner

  • Ensure knowledge of menu and all products

  • Follow correct reporting procedures if faced with issues

  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene

  • Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay

  • Has a good knowledge of the restaurant's sitting arrangements

  • Comply with hotel security, fire regulations and all health and safety legislation

Requirements

What are we looking for?

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 


  • Positive attitude

  • Good communication skills (oral and Written)

  • Committed to delivering high levels of customer service

  • Excellent grooming standards

  • Flexibility to respond to a range of different work situations

  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Degree in relevant area

  • Experience in Food and Beverage department and/or industry

  • Previous experience of cash handling

  • Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 





 


EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Shanghai on the Bund

No.2 Zhong Shan Dong Yi Rd Huang Pu
Shanghai, 200002
China

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Description

Located at the heart of the celebrated Shanghai Bund, a waterfront boulevard which runs alongside the Huangpu River and one of the most photographed postcard scenes of the city, the Waldorf Astoria Shanghai on the Bund mixes the history and culture of the surrounding district with a taste for 21st century sophistication. The hotel comprises 260 guest rooms and suites across two buildings. A newly built modern tower connects to an all-suite heritage building – Waldorf Astoria Club, once the legendary Shanghai Club and one of the few remaining heritage structures in Shanghai. Built in 1911, this neo-classical architectural gem has been painstakingly restored using archival photographs and records whilst equipping it with contemporary luxuries for modern-day travel experiences.

This Shanghai luxury hotel can truly stake its claim as the preferred hotel for the well-heeled global traveler. Waldorf Astoria Hotels and Resorts represent over 20 landmark destinations around the globe each with its own story and uniquely reflective of its location, but all providing the personalized service that creates moment after unforgettable moment. At every Waldorf Astoria Hotel and Resort, you will experience the level of service and attention to detail that defined the legendary original Waldorf Astoria in New York, and with it, the whole idea of the luxury brand.