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Bar Supervisor 酒吧主管

Posted October 24, 2021

Waldorf Astoria Shanghai on the Bund
Shanghai, China
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About This Job

Description

A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

 

As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

 

 


  • Maintain an effective bar service with an emphasis on high quality, efficient service

  • Check that Guest service standards are set, implemented and monitored, and continuously evaluated

  • Set-up of the outlet in accordance with the pre-determined standards of the operation

  • Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly

  • Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it

  • Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied

  • Ensure all Team Members are impeccably presented and adhere to the correct uniform standards

  • Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures

  • Complete all necessary administration in accordance with Company procedures relating to all staff members

  • Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

Requirements

What are we looking for?

A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 


  • A warm personality, attentive and smartly presentable

  • An ability to listen and respond to demanding Guest needs

  • Excellent leadership, interpersonal and communication skills

  • Accountable and resilient

  • Committed to delivering high levels of customer service

  • Ability to work under pressure

  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Customer Service experience in a supervisory capacity

  • Passion for delivering exceptional levels of Guest service

  • A basic level of IT proficiency

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

 

 





 


EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Shanghai on the Bund

No.2 Zhong Shan Dong Yi Rd Huang Pu
Shanghai, 200002
China

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Description

Located at the heart of the celebrated Shanghai Bund, a waterfront boulevard which runs alongside the Huangpu River and one of the most photographed postcard scenes of the city, the Waldorf Astoria Shanghai on the Bund mixes the history and culture of the surrounding district with a taste for 21st century sophistication. The hotel comprises 260 guest rooms and suites across two buildings. A newly built modern tower connects to an all-suite heritage building – Waldorf Astoria Club, once the legendary Shanghai Club and one of the few remaining heritage structures in Shanghai. Built in 1911, this neo-classical architectural gem has been painstakingly restored using archival photographs and records whilst equipping it with contemporary luxuries for modern-day travel experiences.

This Shanghai luxury hotel can truly stake its claim as the preferred hotel for the well-heeled global traveler. Waldorf Astoria Hotels and Resorts represent over 20 landmark destinations around the globe each with its own story and uniquely reflective of its location, but all providing the personalized service that creates moment after unforgettable moment. At every Waldorf Astoria Hotel and Resort, you will experience the level of service and attention to detail that defined the legendary original Waldorf Astoria in New York, and with it, the whole idea of the luxury brand.