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Catering Sales Manager

Posted September 25, 2021

Arizona Grand Resort & Spa
Phoenix, AZ
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About This Job

Summary of Position:

To meet or exceed revenue goals by actively seeking new clients while retaining repeat clients, providing a high degree of customer service and effectively communicating with those as needed at the Arizona Grand Resort & Spa and The Scott Resort & Spa.

Essential Functions:

  • Meet or exceed your revenue for each Quarter, Year End and Future Booking Sales Goals.
  • Respond within 24 hours to all phone calls, sales inquiries and referrals. 
  • Systematically build and maintain positive relationships with clients.
  • Establish a positive, professional presence and rapport within the assigned market(s). 
  • Design and sell events that meet the client’s needs all the while maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs).
  • Use site inspections as a closing tool. 
  • Use tastings and proposals as up-selling tools.
  • Utilize cross-selling techniques to ensure business is booked for both the Arizona Grand Resort & Spa and The Scott Resort & Spa.
  • Weekly meeting with Director of Catering to report and review catering sales progress to goals.
  • Continuously follow up to gather all pertinent information to get to contract stage.
  • Create proposals/event estimates, contracts and collect initial deposits.
  • Have complete notes for file turnover for Event Managers.
  • Follow-up with client after function to ensure customer satisfaction, to address any challenges, and to ask for rebooking.
  • Follow-up with various departments to ensure any necessary feedback is communicated.

Supportive Functions: 

  • Attend networking events and community functions.
  • Follow through on all tasks and projects assigned by the Director of Catering.


Education: Any combination of education, training or experience that provides the required 

                        knowledge, skills and abilities. College Degree preferred.

Experience:Minimum of 2-3 years of Catering Sales Management experience required.                                                         

                        Experience working with Delphi a must.

Preferred: Adept with Weddings, Corporate and Non-Profit Events.

Knowledge, Skills, and Abilities:

  • Considerable knowledge of food & beverage products, proper preparation and presentation of foods and beverage items.
  • Knowledge of related event coordination areas:  Audio-Visual, décor, entertainment, tenting, exhibits, power, etc.
  • Understanding of event logistics (set up and design).
  • Ability to read, write and speak English to comprehend and communicate job functions.
  • Ability to create special themes and menus.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 

Personal Characteristics:

  • Behaves ethically
  • Communicates effectively: Speaks and listens in a clear, thorough and timely manner, effectively reading, writing in using the English language
  • Professional Appearance: Exhibits an appearance appropriate for a Four Diamond Resort (Specific grooming standards are available for review.)

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

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About this Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

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Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona's most naturally beautiful places. The region's only AAA Four-Diamond all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the nation and the most visited hiking destination in the state. The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport and features a variety of amenities including, an 18-hole golf course, 7-acre water park, 20,000 square-foot athletic club, full service spa and salon, six on-site restaurants, and much more.

Whether attending an event, making a quick getaway or taking the annual family vacation, you'll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.