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Front Desk Agent

Posted November 26, 2021

Hilton Columbus/Polaris
Columbus, OH
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About This Job

When applying, ask about $1,000 Signing Bonus!

Do you have a passion for people? Do you feel joy and satisfaction when you make others happy? Then you could be our next ideal candidate for our full time Front Desk Agent position! The Hilton Columbus/Polaris, located in the vibrant Polaris community, is currently seeking a full time Front Desk Agent for our 254 Room AAA Four Diamond property with over 15,000 square feet of meeting/event space. A Front Desk Agent is responsible for greeting and registering guests in and out of the hotel, ensuring their stay with us in memorable and enjoyable. It is our responsibility to live and breath Conrad Hilton's dream of Spreading The Light And Warmth Of Hospitality To The World! This full time position requires a flexible schedule, being available to work weekdays, weekends and holidays. This position will be trained for 1st, 2nd and 3rd shift duties and responsibilities.  Other responsibilities will include:

What will I be doing?

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

As an associate of the Hilton Columbus/Polaris, you will also be an associate of Crescent Hotels & Resorts, one of the nation's largest and fastest growing hospitality management companies. As a full time associate you will be eligible for partially employer paid health, dental, and vision insurance, as well as 100% employer paid life insurance at one times your annual salary available on the first of the month after 60 days of employment. You will also be eligible for participation in our 401K program after 6 months of employment, during monthly enrollments, with a match of 50 cents on the dollar up to 6% and a 5 year progressive vesting schedule. You will also accrue vacation and personal time each paycheck at a rate of 5 days of vacation and 4 personal days after one year (these accruals are based on the average hours you work.) After three months of employment you can begin utilizing any accrued personal time and after six months of employment you can begin utilizing any accrued vacation time. Full time associates also receive holiday pay for seven paid holidays a year. Every associate of ours also enjoys free parking and discounted hotel rooms within the Hilton brand and with Crescent Hotels & Resorts' properties.

Upon offer of employment candidates must be willing to submit to social security verification, criminal background check, and urinalysis drug screening. MVR checks may also be conducted if the position requires the associate to operate a company vehicle.

The company does not offer relocation for this position.

EOE/Minorities/Women/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hilton Columbus/Polaris

8700 Lyra Drive
Columbus, OH 43240

(614) 885-1600

254 Room Hotel

www3.hilton.com

At A Glance

A spacious guest room with granite countertops, soft earth tones and rich dark woods awaits your arrival at Hilton Columbus/Polaris. Stay comfortable with a 55-inch HDTV, mini-refrigerator and complimentary WiFi. Our convenient location and complimentary shuttle within a 5-mile radius make it easy to get to Columbus attractions and the airport (24 hours advance notice is requested) We no longer offer shuttle service. Take time for the Papillon Day Spa (we no longer have a day spa), fitness center, indoor pool and whirlpool.

  • Modern Columbus/Polaris hotel in northside commercial district
  • Complimentary shuttle: 5-miles & airport. Shuttle requests & accessible transport require 24-hour notice. Take out completely
  • Over 15,000 sq. ft. conference & event space for 1,000 people
  • Executive rooms and suites, Executive Lounge access M-F; vouchers for Sat./Sun. arrivals
  • Papillon Day Spa (take out completely), fitness center, indoor pool and whirlpool