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Overnight Front Office Supervisor - Weekend/ - Hilton McLean Part-time

Posted August 30, 2021

Hilton McLean Tysons Corner
McLean, VA
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About This Job

Description

Hilton McLean located in the heart of Fairfax County's business district and moments from the Metro with easy DC access seeks to hire a Part-Time (2-3 days a week including Friday/Saturday) Overnight Front Office Supervisor for their Front Office team!

Join the #1 Best Big Company to Work For and enjoy excellent benefits - matching 401k, PTO, tuition reimbursement, and Hilton travel benefits!



What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner

  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members

  • Monitor, observe and assist in evaluating team member performance

  • Monitor lobby traffic and adjust staffing accordingly

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

Hilton McLean Tysons Corner

7920 Jones Branch Drive
McLean, VA 22102-3302

(703) 847-5000

458 Room Hotel

www3.hilton.com

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Impeccable service in McLean, Virginia

Just 12 miles from the Washington Convention Center, our AAA Four Diamond hotel has 27,000 sq. ft. of meeting space, including an amphitheater, executive guest rooms and delicious American cuisine at the restaurant.

Our complimentary shuttle will take you anywhere within a mile of the hotel, including the Silver Line McLean Metro Station to downtown Washington, DC. 

Highlights

  • Near Ronald Reagan National/Washington Dulles International airports
  • 1 mile from Silver Line Metro, a direct link to downtown DC
  • 12 miles from Washington Convention Center
  • Grand Ballroom for 1,300 people, 67-seat amphitheater 
  • Heated indoor pool, outdoor sundeck and 24-hour fitness center
  • Complimentary shuttle within 1-mile radius