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Concierge

Posted August 29, 2021

Crystal City Marriott at Reagan National Airport
Arlington, VA
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Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Crystal City Marriott at Reagan National Airport

1999 Jefferson Davis Highway
Arlington, VA 22202

1-703-413-5500

343 Room Hotel

www.marriott.com

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Crystal City Marriott at Reagan National Airport, located in Arlington, Virginia, is steps from hip restaurants, iconic theaters and Pentagon City shopping and just a short Metro ride away from Washington, D.C. Comfort and convenience define our premier hotel with luxurious guest rooms and suites that offer high-tech business amenities. Our hotel also features a variety of event facilities and services ideal for wedding receptions, conferences, family reunions and meetings in Arlington. Families and couples will enjoy a wide range of vacation packages that feature added value and great amenities. With a prime location in Arlington’s Crystal City, we are ideally located one mile from Ronald Reagan Washington National Airport and are a short commute to downtown. In addition, the hotel’s Metro-accessible Arlington, Virginia location provides convenient access to popular attractions, including Arlington National Cemetery, John F. Kennedy Center for the Performing Arts and The Pentagon.