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Front Desk Agent

Posted October 1, 2021

Sheraton Denver Tech Center Hotel
Greenwood Village, CO
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Sheraton Denver Tech Center Hotel

7007 South Clinton Street
Greenwood Village, CO 80112

(303) 799-6200

263 Room Hotel

www.marriott.com

Elevate your stay in Colorado at our Greenwood Village hotel

Upscale comfort and convenience await at Sheraton Denver Tech Center Hotel. Our hotel boasts a prime location near downtown Denver and downtown Englewood, with the Rocky Mountains as a scenic backdrop. Enjoy easy access to popular destinations, including The Denver Tech Center, The Links Golf Course, Fiddler's Green Amphitheatre and the Park Meadows Mall. Our modern rooms offer a welcome respite after a full day and feature luxury bedding, spacious workstations and flat-screen TVs. During downtime, head to our 24-hour fitness center to stay on top of your workout routine while traveling. Take a rejuvenating swim in our seasonal outdoor pool and relax on our gorgeous outdoor patio with a fire pit and comfortable seating. If you'll be hosting a business or social function during your visit, reserve one of our flexible event venues with modern technology and friendly staff to help ensure your event is a success. Enjoy a rewarding stay and outstanding service when you choose Sheraton Denver Tech Center Hotel.