Search 26,107 current hospitality jobs

Group Reservation Coordinator

$150 Sign on bonus!

Posted September 4, 2021

Marriott Syracuse Downtown
Syracuse, NY
Save this job

About This Job

  1. Develop working knowlegde of Group Sales, Event Management, Front Desk, and Group Billing operations in order to apply start-to-finish knowlegde to the position. Assist Sales and Convention Services Managers with questions and needs pertaining to group business. 
  2. Accurate and timely set-up of group blocks utilizing contracts sent from Group Sales. 
  3. Responsible for bookinh group attendee accommodations, including maintaining organized and accurate files on each group. Assist in obtaining lists and checking for accuracy and route completed rooming lists to Sales and Convention Services Managers. Communicates with Sales and Convention Service Managers regarding their groups' pick-up and pattern. 
  4. Proper and percise tabulation of all reservation bookings and clerical needs thereof. 
  5. Responsible for answering incoming group attendee inquires and requests in a timely and prompt basis. Print and provide rooming lists per client request. 
  6. Maintain proper lines of communication with all departments to ensure that all details are communicated.
  7. Attend pre-and post conference meetings when necessary. 
  8. Creation of and communication of accurate packing and billing arrangements. 
  9. Precise tabulation of rooming lists, forms, and call-in reservations.
  10. Respond to all voicemail and e-mails by the end of each business day. 
  11. Ensure billing for groups has been approved by accounting and routing for groups is correct. 
  12. Prepare accurate and timely attrition invoices for submission to group billing after each group's departure.
  13. Maintain accurate group records for rebates, etc. when reviewing and submitting travel agencypick=up requests. 
  14. Essential and professional use of telephone use of telephone service with use of proper telephone etiquette in regards to the service industry.
  15. Assist in perparation of 10- day forecast and Group Commitment report.
  16. Perform any other functions as determined by the Revenue Manager or Director of Revenue Management. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Save this job

About this Employer

Marriott Syracuse Downtown

100 East Onondaga Street
Syracuse, NY 13202

(315) 474-2424

261 Room Hotel

Our Hotel

Recently awarded the AAA Four Diamond Award, the Marriott Syracuse Downtown was restored to its original 1924 glory in 2016. We invite you to enjoy stunning surroundings both inside and out. Visit a variety of nearby attractions including Armory Square, Syracuse University and The Oncenter. When it's time to dine, enjoy savory breakfast, lunch and dinner at our three on-site restaurants, including an all-new Irish pub. Those in need of a night in can order room service from our Fresh Bites Menu, available 24 hours. Renovated hotel rooms and suites feature a sleek design with the finest quality Stickley furniture, pillow top mattresses and flat-panel TVs. Marble bathrooms complement our modern, pet-friendly accommodations with double vanities and complimentary bath products. With 41,000 square feet of brilliant meeting space including a Conference Center, we can host memorable corporate and social events, complete with professional planning and catering services.