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Guest Service Representative

Posted October 4, 2021

DoubleTree Suites by Hilton Hotel Columbus Downtown
Columbus, OH
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

DoubleTree Suites by Hilton Hotel Columbus Downtown

50 South Front Street
Columbus, OH 43215-4145

(614) 228-4600

194 Room All Suite

doubletree3.hilton.com

At A Glance

DoubleTree Suites by Hilton Hotel Columbus Downtown has a “New York City” feel in the heart of Columbus Ohio.

We are located in the heart of the business and entertainment district and four blocks from the Greater Columbus Convention Center. Whether you want to enjoy an exciting hockey game with the Columbus Blue Jackets at the Nationwide Arena, marvel in an award winning Ballet, Opera or Broadway play at Ohio Theater - you'll find them all within walking distance of our hotel, or you can take the complimentary downtown CBUS Downtown Circulator to these venues.

Each guest room provides luxurious bedding, a spacious work area, 42”TV and WiFi internet access. Enjoy all day dining in the Presidents Dining Room after a good night’s sleep. Start your day with a breakfast buffet followed by a lunch overlooking the busy streets of Columbus. Savor a dinner of regional American cuisine in a simple, elegant setting or just enjoy the game at the Capital Club Lounge.

Plan a business meeting, party or formal affair for up to 75 guests with assistance from our experienced staff. The 24-hour business center and AV support ensure a successful event.