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Guest Service Agent

Posted September 20, 2021

Moxy NYC Downtown
New York, NY
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About This Job

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Moxy NYC Downtown

26 Ann Street
New York, NY 10038

(212) 257-8886

298 Room Hotel

www.marriott.com

Explore Tribeca and Zucotti Park from Moxy NYC Downtown

Pop in and stay a while at Moxy NYC Downtown in Lower Manhattan, where surprises are standard and the unexpected happens every day. Rising above a revitalized downtown in Tribeca, NYC, we offer a bold new hotel experience, brimming with quirky details and cheeky touches. A glowing LED wall welcomes you into our lobby where we've done away with the traditional hotel trappings, opting for a seamless, virtual check-in. Relax in modern accommodations where state-of-the-art amenities like complimentary high-speed Wi-Fi, 50-inch LED TVs and surround sound speakers encourage serious work and play. Recreation, our co-working and play space, defies categorization. It's the buzzy hub of the New York Financial District, an urban playground where new-school cocktails and old-school arcade games collide. With nearby must-sees like One World Trade Center, Zucotti Park, and New York City Hall right outside of our doors, only one question remains: When are you making your getaway to Moxy NYC Downtown?