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Guest Service Agent (Weekend) Part-time

Posted September 14, 2021

Home2 Suites Helena
Helena, MT
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About this Employer

Home2 Suites Helena

3325 N. Sanders Street
Helena, MT 59602

(406) 996-1051

Extended Stay

home2suites3.hilton.com

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At A Glance

Welcome to Home2 Suites by Hilton Helena. Our brand new hotel is ideally located in the Trinity Center, just off I-15, only three miles from Helena Regional Airport.

Enjoy close proximity to many shopping and dining options right outside the hotel, as well as attractions such as Montana’s Wildlife Rehabilitation Center, Mount Helena Park and the Last Chance Tour Train. We also located between Yellowstone and Glacier National Parks, offering easy access to the Montana State Capital.

Take in stunning views of the mountains from our spacious studio and one-bedroom suites. Ideal for short term or extended stays, each contemporary suite features a fully equipped kitchen with full sized refrigerator, microwave and dishwasher. Catch up with work with free WiFi access and enjoy your favorite shows on the HDTV. Each morning you’ll wake up to a complimentary breakfast at our Inspired Table™ - the perfect start to a busy day.

Our excellent onsite amenities include a heated indoor pool, 24-hour business center, meeting space, electric car charging station, and our innovative Spin2Cycle laundry and fitness facility. Our onsite convenience store is also open 24-hours.