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Business Travel Sales Manager

Posted September 17, 2022

Pacific Palms Resort
City of Industry, CA
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Located on a glorious hilltop and set against the majestic San Gabriel Mountains, Pacific Palms Resort is Los Angeles' only full-service, destination hotel and certified conference center appealing to both leisure and business travelers. The 650 acre property features 292 beautifully appointed, over


Based on experience

About This Job

This position is primarily responsible   for the Corporate Preferred market segment and all individual business and   leisure transient activities within the sales department for Pacific Palms.   This person will be expected to identify, meet with and solicit clients and   accounts that utilize guest rooms. The   successful person must be a high-energy result driven person with hotel   experience. The successful person must be a self-starter and be able to   utilize strong time management skills. This person must also be able to multi-task efficiently and effectively.Essential Functions

· Must want to   meet/exceed-established sales goals for CP and & Transient Markets

· Maintain a complete and   comprehensive understanding of prospecting

· Maximize relationships with local   clients to increase market share for the Corporate Preferred Market to   establish Pacific Palms as the number one choice for the business traveler

· Host events to retain loyalty among   CP clients

· Work closely with reservation/front   office to maintain client satisfaction

· Identification and cross-selling of   meetings and the entire hotel

· Daily activities include cold   calls, telemarketing, site visits, outside calls, attendance at trade shows   representing the property, networking and prospecting for client

· Active participation in local   chamber and rotary events, etc

· Weekly participation in revenue   meetings 

Secondary   Duties

¨ Should have applicable   hotel/conference/resort protocol and procedure knowledge.

¨ Requires excellent oral and written   communication skills. 

¨ Must possess the ability to   professionally represent the property

¨ Any and all reasonable requests of   management

Performance Standard

· Excellent customer service   practices 

· Adherence to departmental and   property standards and procedures

· Teamwork: Works efficiently and   effectively as member of a team; communicates and cooperates with property   staff

Education Preferred

High School Diploma, College Degree or   equivalent industry experience

Knowledge Required

¨ Micro Soft office, phone skills

Experience   Required

· Requires multiple years in a hotel   sales management position, with experience in the Corporate Business Travel market a plus.

· Should have applicable   hotel/conference/resort protocol and procedure knowledge

Behavioral   Competency

1. Flexibility under pressure

2. Patience

3. Good communication skills

4. Good decision-maker

5. Stable and calm demeanor,   especially under stressful conditions


1. Strict adherence to set arrival   times is required due to customer access & reliance.

2. Position may include overtime

3. Flexible scheduling necessary based   on business demand

4. Weekends, holidays and evening   hours may be necessary due to business demand.

Travel   Requirements

Some air & car travel required, trips   may exceed 1 per week

Job Requirements


· - Excellent time management skills.     - Strong organizational skills.     - Excellent knowledge of computers.     - Strong customer service orientation and skills.     - Excellent listening skills.     - Exceptional detail in follow-up.     - Solid scheduling experience.     - Resolve problems.     - Assume responsibility/accountability.     - Creative problem solving skills.     - Ability to quickly evaluate alternatives and decide on a plan of action.     - Think creatively.     - Consistently call on new customers and develop new business.     - Involved with local community to develop business.

· Requires excellent oral and written   communication skills.

· Must possess the ability to   professionally represent the property 

· Computer proficiency required

¨ Type 30 wpm (non-tested)

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About this Employer

Pacific Palms Resort

1 Industry Hills Parkway
City of Industry, CA 91744

Telephone (626) 854-2342
Reservations (800) 524-4557

292 Room Resort

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Los Angeles Area Resort Getaway and Conference Center

Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities and on-site entertainment makes Pacific Palms Resort unique even in the Los Angeles resort and spa hotel circle.

At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. Here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36-hole Industry Hills Golf Club. Our resort is also no stranger to exceeding event planners’ expectations with conferences, meetings, and weddings.

We also take pride in our 292 rooms and public areas. All rooms are beautifully appointed with fine furnishings and include stunning views from the balconies. Also enjoy complimentary self-parking and Wi-Fi in guestrooms and public areas.