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Front Desk Agent

Posted October 24, 2021

Richmond Marriott Short Pump
Glen Allen, VA
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About This Job

We are looking for a Front Desk Agent to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front Desk Agent, you will be the first point of contact for the Marriott Short Pump. You should be able to deal with emergencies in a timely and effective manner. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

  • Greet and welcome guests as soon as they arrive, ensuring the guest has a smooth check in including requests.
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Maintain office security by following safety procedures and controlling access via the front desk
  • Perform other clerical duties such as filing, photocopying, transcribing and faxing

Skills

  • Proven work experience as a Front Office Representative or similar role
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude

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About this Employer

Richmond Marriott Short Pump

4240 Dominion Boulevard
Glen Allen, VA 23060

(804) 965-9500

242 Room Hotel

www.marriott.com

Our Hotel

Our hotel in Glen Allen offers easy access to a variety of destinations such as the Short Pump Town Center, Richmond Raceway and the University of Richmond. After soaking in the local culture, visitors can dive into chic surroundings at our rooms and suites. 

We cater toward our guests' comfort with complimentary Wi-Fi, 55-inch Smart TVs and luxurious bedding. Guests can upgrade their travel experience in our concierge-level accommodations, offering exclusive access to our M Club Lounge. They can indulge in delicious cuisine at our Greatroom, winner of the People's Choice Awards at the Taste of Virginia Festival. 

Those needing to host an event can leave an everlasting impression when they utilize our five modern venues and planning services. Active travelers can stay in shape at our indoor pool and 24-hour fitness center. Whatever brings guests through our doors, our goal at Richmond Marriott Short Pump is to surpass all expectations.