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General Manager

Posted October 1, 2021

DoubleTree Club by Hilton Hotel Boston Bayside
Dorchester, MA
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About This Job

Description

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



Join us in this unique opportunity, as we take this historic property through an exciting renovation and expansion. This property will be adding a new restaurant, over 6,000 sq. ft. of meeting space and 105 guest rooms from the ground up.


 


Property Details


DoubleTree Boston Bayside offers all the comforts of home and is set near Boston's picturesque HarborWalk, making it a great choice among hotels in Boston near the airport. Our hotel is six miles from Boston Logan Airport and a quick subway ride into downtown Boston. Complimentary scheduled shuttle service is available to the airport, local area restaurants, the BCEC and Black Falcon Cruise Terminal.


 


Relax in an updated guest room decorated in tranquil earth tones. Spacious suites on the 6th floor offer views of Boston Harbor, and sofa beds in the parlors offer ideal options for families. Stay connected in your guest room and the hotel lobby with WiFi access.


 

Enjoy popular brands at the Marketplace Café and Take Away, where we offer Starbucks® coffee and premium deli meats on a menu of light bites, breakfast, and burgers served all day.

 

Our business center offers complimentary WiFi and printing. Host a briefing in our elegant boardroom and enjoy proximity to UMass Boston and corporations such as Gillette, Procter & Gamble and KPMG.

 

Maintain your exercise regimen in our on-site fitness room, or stroll along the scenic HarborWalk and enjoy amazing ocean views. Known for its historical roots, Boston also offers the opportunity to experience 20th-century history at the new Edward M. Kennedy Institute for the United States Senate and John F. Kennedy Presidential Library and Museum, all within walking distance from the hotel.

 

Engage with unique exhibits from a tablet, visit a full-scale representation of the United States Senate Chamber, and see a replica of Senator Kennedy’s Washington office. Then walk one building over to learn more about JFK’s presidency, the Nixon debates, Cuban Missile Crisis and space race in I.M. Pei’s striking building.

 

Indulge your sports passion from this Boston hotel, with the NHL Boston Bruins and NBA Boston Celtics at the TD Garden. Take a ride to Foxborough, MA to see the New England Patriots at Gillette Stadium or shoot the fairways of Foxborough Country Club’s public 18-hole golf course. Tour America’s oldest ballpark – Fenway Park – when the Boston Red Sox are on the road – or try your luck getting tickets at the oldest and smallest park in the US during the regular season.

 

What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities

Requirements

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!



EOE/AA/Disabled/Veterans

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About this Employer

DoubleTree Club by Hilton Hotel Boston Bayside

240 Mt Vernon Street
Dorchester, MA 02125

(617) 822-3600

197 Room Hotel

doubletree3.hilton.com

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At A Glance

DoubleTree Club by Hilton Hotel Boston Bayside offers all the comforts of home and is set near Boston's picturesque HarborWalk, making it a great choice among hotels in Boston near the airport. Our hotel is six miles from Boston Logan Airport and a quick subway ride into downtown Boston. Complimentary scheduled shuttle service is available between 5:00 am and 11:00 pm to the airport, local area restaurants, the BCEC and Black Falcon Cruise Terminal. Text us 24 hours a day at (617) 433-9800 for shuttle reservations and more information.

Relax in an updated guest room decorated in tranquil earth tones. Spacious suites on the 6th floor offer views of Boston Harbor, and sofa beds in the parlors offer ideal options for families. Stay connected in your guest room and the hotel lobby with WiFi access.

Enjoy popular brands at the Marketplace Café and Take Away, where we offer Starbucks® coffee and premium deli meats on a menu of light bites, breakfast, and burgers served all day.

Our business center offers complimentary WiFi and printing. Host a briefing in our elegant boardroom and enjoy proximity to UMass Boston and corporations such as Gillette, Procter & Gamble and KPMG.

Maintain your exercise regimen in our on-site fitness room, or stroll along the scenic HarborWalk and enjoy amazing ocean views.