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Property Management - Owner Services Representative

Posted October 18, 2021

Wild Dunes Resort
Isle of Palms, SC
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About This Job

Description

Summary: The Property Management Owner Services Admin shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

 

Essential job Functions:

  •  Inspect WDPM rental homes and condo properties including the houseware inventory related to hard/soft goods.  In addition, inspect for owner arrivals for housekeeping and maintenance issues regarding furniture, fixtures/appliances and overall unit condition. 
  • Effectively report noted unit issues to WD Property Management staff in a timely manner.
  • Perform preliminary inventory and inspection of all homes new to program.
  • Assist Property Managers in acquiring and maintaining home and owner dossier information.
  • Run errands to vendors (like Comcast or item supplier) as needed or as assigned.
  • Maintains constant awareness of and reporting of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).
  • Maintain a professional demeanor and image at all times.  Maintain a clean and organized work area in an orderly manner including professional interaction with resort staff and assisting other departments as directed in a positive manner.
  • Maintains an up-to-date working knowledge of all resort amenities as well as any special events
  • Attends and follow up of assigned department, resort and division meetings
  • Support and assist the Director of Property Management with special projects
  • Perform general office duties and assist other personnel as required
  • Be a clear thinker, remaining calm and resolving problem with good judgment
  • Work cohesively with co-workers as part of a team to maintain effective staff/departmental relations
  • Work with minimal supervision
  • Maintain confidentiality of departmental information and pertinent data.

Colleague is held accountable for all duties of this job and other duties as assigned.

 


Qualifications

Experience & Education:

  • High school diploma required.
  • College degree preferred. 
  • At least two years customer service experience preferred
  • Working knowledge of hotel/resort.
  • A good understanding of Property Management & vacation rental procedures.

  • Experience with hospitality software preferred.
  • Basic knowledge of Microsoft Word, Excel, Database and Outlook, HotSOS Work Order system, and Springer Miller preferred

 
Job Requirements:
  • Must be a United States citizen or possess a valid work permit
  • Must have strong financial competence
  • Must be able to perform in a highly confidential environment
  • Must be able to read, write and speak English
  • Must have strong computer skills
  • Must have strong working knowledge of Microsoft Office programs
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written

  • Must be highly detailed orientated
  • Must have strong organizational skills
  • Must be able to work in a fast-paced environment, multi-tasking is a must

  • Must have excellent listening skills
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests, associates, etc.

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests

 
Working Conditions:
  • Must be able to sit for long periods of time
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently.

  • Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis.

  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).

  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

Wild Dunes Resort is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran’s status, disability, or any other legally protected status.


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About this Employer

Wild Dunes Resort

1 Sundial Circle
Isle of Palms, SC 29451

(843) 886-6000

393 Room Resort

www.destinationhotels.com

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Our Resort

This is Wild Dunes Resort on Isle of Palms, South Carolina, a place you can make all your own. Whether it's choosing from a variety of accommodations including the Four Diamond rated Boardwalk Inn, The Village, family-friendly vacation rentals, condominiums and cottages, or deciding whether to fill your days with award-winning golf, tennis, a visit to historic downtown Charleston or one of dozens of other activities, here you'll find yourself in a better place.

At Wild Dunes Resort, we know that no two trips and travelers are exactly alike. So we thought it made sense to offer accommodations that work for every type of visit. Here, you can select from rooms and suites in the AAA Four Diamond Boardwalk Inn (including ADA accessible rooms), Village at Wild Dunes, private condos or even beach house rentals. Choose attentive full-service or undisturbed independence. Choose pool-side, beachside, court-side, or course-side. Tell us your vacation home rental style and we will accommodate you during your stay near Charleston, SC.