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Server- Room Service

Posted September 20, 2021

Thompson Austin
Austin, TX
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About This Job


We are proud to announce the openings of two lifestyle boutique hotels that will join the Hyatt Hotels and Resorts family in downtown Austin – Thompson Austin and tommie Austin which will make their debut downtown in the music and entertainment district this summer.

The Role

As an In-Room Dining Server, you will be responsible for presenting guest food and beverage preferences timely and to temperature. You will engage in casual conversation and enhance the experience by your style and service attributes.

Responsibilities include but are not limited to:

  • Preparing the delivery tray and room service cart with proper condiments, silverware, linens, glasses, utensils etc. and ensuring the order is complete prior to leaving the kitchen.
  • Verifying the accuracy of the bill and presenting it to the guest to receive a signature upon food delivery.
  • Run food to other outlets as needed.
  • Checking in with guests to ensure satisfaction with each food course and/or beverages.

The Mini-Bar Attendant is responsible primarily for the inventory and stocking of self-service mini bars in guest rooms with some customer contact. 

This person must have good math skills and good communication skills.

The hotels​

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts by Land & Sea Department which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.​

The 193 king room tommie Austin is built for the spirited adventurer. Guest’s will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out.  tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.​

Both hotels are anchored on the ground floor by The Diner Bar + The Grey Market, a street side concept serving daily fare for locals, residents and guests alike and helmed by award winning Chef Mashama Bailey.  This mixed use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.​

The benefits & perks​

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!​

About the hiring process​

We are stoked that you have chosen to express interest in joining our family. We will be sure to take a look at your application and get back to you within the next two weeks. Thank you for your patience while we do so.


  • Food Handlers and TABC Certifications required
  • Wine and fine food knowledge preferred BUT NOT REQUIRED
  • Ability to work mornings, evenings, weekends and holidays.
  • A true desire to satisfy the needs of others in a fast paced environment
  • Refined verbal communication skills
  • Ability to lift moderate amounts of weight.
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About this Employer

Thompson Austin

Austin, TX

212 Room Hotel

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