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Front Office Supervisor

Family owned hotel with great benefits

Posted September 9, 2021

The Raphael Hotel
Kansas City, MO
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A family owned and operated hotel with great benefits. The ideal candidate for this position is someone who holds a passion for the front desk of a four star hotel and strives to deliver a lasting impression.

About This Job


What you will be doing

Our Front Desk Supervisor work the Front Desk while providing the following duties. 

  • Warmly welcome all visitors to the Raphael Hotel.
  • Provide excellent customer service.
  • Check in and check out guests.
  • Answer incoming telephone calls and uncover guests needs to correctly direct their call.
  • Answer questions about the surrounding area. 
  • Training and development of Front Office, Valet and Bell staff 
  • Implement new procedures
  • Scheduling 
  • Inventory management
  • Supervising other guest service associates

The ideal candidate for this position

If you have strong customer service skills paired with a smart & professional appearance, you will be a perfect addition to the Raphael Hotel team. Those candidates possessing hotel & systems experience (Opera PMS, MARSHA and other Marriott systems) will be highly preferred. 

Additional characteristics and skills:
  • Professional attitude and work ethic
  • Must have prior supervisory experience
  • Wisely manages time and tasks
  • Organized with strong attention to detail
  • Fluent in English
  • A valid driver's license
  • Works well under pressure
  • Flexible- Must be able to work weekends and holidays and varying shifts. 
  • Must be able to work any shift between 7am-2am.


  • Health insurance plan
  • Short and Long Term disability paid by the company
  • 401K with employer match
  • Paid vacation and PTO
  • Lodging & restaurant discounts

We are an EEO employer, and greatly value diversity in the workplace. We also e-verify and drug test. 


We offer full-time benefits including health, dental, vision and a 401K plan.

compensation: $17.65

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About this Employer

The Raphael Hotel

325 Ward Parkway
Kansas City, MO 64112

(816) 756-3800

126 Room Hotel

Hotel Jobs & Employment at The Raphael Hotel

The Raphael Hotel, Kansas City's Original Boutique Hotel on the Country Club Plaza, has been voted one of the top 500 hotels in the world by Travel & Leisure magazine.

The Raphael is patterned after Europe's finest boutique hotels. It is our philosophy that people are the most important resource for the successful operation of our hotel. At The Raphael we strive to find the right associate for the right job. We embrace training programs with associates and believe in continuous improvement for every position.

We are seeking enthusiastic, self-motivated, service minded and flexible individuals. Candidates should have the desire and commitment to provide excellent customer service in all aspects of their position. Candidates should have a minimum of 1-year relative experience in the position for which they are applying. We offer a fun work environment, competitive wages, bus pass discounts, health/dental insurance, 401k and lodging discounts.

We are proud to be an Equal Opportunity Employer and drug free work environment. Come join our family and be a part of the on-going tradition of this award-winning, historic Kansas City landmark hotel.