Search 27,503 current hospitality jobs

Front Desk Agent

Posted October 17, 2021

DoubleTree by Hilton Bloomfield Hills Detroit
Bloomfield Hills, MI
Save this job

About This Job

Front Desk operations during your assigned shift to a consistently high standard

  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

A Front Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Save this job

About this Employer

DoubleTree by Hilton Bloomfield Hills Detroit

39475 Woodward Avenue
Bloomfield Hills, MI 48304

(248) 644-1400

144 Room Hotel

doubletree3.hilton.com

At A Glance

Welcome to DoubleTree by Hilton Bloomfield Hills, Detroit, just two miles north of Birmingham's business district and near Google, Fiat Chrysler Automotive and Continental Automotive corporate offices. There's plenty of golf courses, restaurants and world-class shopping nearby.

Our property is located close to Troy, Pontiac, Auburn Hills and Detroit. Explore the greater Metro Detroit suburban area with complimentary shuttle within 10 miles of the hotel. Our Front Desk is happy to assist with customized itineraries during your stay.

Our landmark property has undergone a complete renovation including a two-story expansive atrium lobby, new business center, plush lounge with custom stone materials and more. Our guest rooms feature pillow-top beds, complimentary WiFi, new 49-inch HDTVs, mini-fridges and walk-in showers. Select rooms also have a balcony overlooking our spacious courtyard, and our luxurious suites offer a separate living area with sofa bed.

Our on-site restaurants are popular with guests and locals alike. Stop by Zalman's for a new-age delicatessen experience with delicious omelettes, in-house smoked meats, plus appetizers like matzo ball soup, sandwiches, and salads. Visit Joe Muer's Seafood to enjoy fresh fish, sushi, and chops, or have a drink and snack at the Duke lobby bar.