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Front Desk Services

Posted October 20, 2021

Best Western Canal Winchester Inn - Columbus South East
Canal Winchester, OH
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About This Job

ABOUT THIS JOB

We are excited to add talented and friendly individual to our team.  The position is for Full time and Part time. The shift is typically 7-3, 3pm- 11pm And 11-7 ( night auditor). Weekend availability is required.

JOB DUTIES AND RESPONSIBILITIES 

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift. 
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE: Prefer Hilton Experience

  • Prior Customer Service Experience 
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Best Western Canal Winchester Inn - Columbus South East

6323 Prentiss School Place
Canal Winchester, OH 43110

(614) 834-4790

60 Room Hotel

www.bestwestern.com

Conveniently located on State Route 33, the Best Western Canal Winchester Inn-Columbus South East is the top ranked hotel on TripAdvisor for the area. Discover this NEWLY RENOVATED hotel situated minutes away from Downtown Columbus and historic Downtown Canal Winchester. The hotel features an atrium style indoor heated pool providing an abundance of natural lighting while enjoying the comfort of the indoors.

If you're here on business, the hotel's professional amenities are designed to accommodate your needs. Enjoy free high-speed, wireless Internet access throughout the property as well as the 24-hour Business Center.

Ideally located in Central Ohio's Fairfield and Franklin counties, the Best Western Canal Winchester Inn-Columbus South East is known for providing friendly customer service. The hotel offers convenient access to a variety of Columbus area attractions, restaurants and shopping. Each well-appointed non-smoking guest room and suite features a microwave, refrigerator, cable satellite, LCD televisions and free high-speed Internet access. Begin the morning with a complimentary full hot breakfast before taking a dip in the indoor heated swimming pool. The hotel also features a business center, small meeting facilities, and free parking.

Take a quick day trip into downtown Columbus, just 14 miles away to visit The Ohio State University, COSI, the Nationwide Arena, or the Fairgrounds. Plan an outdoor adventure to the Columbus Zoo, Aquarium or Zoombezi Bay Water Park. Traveling on business? The hotel is less than eight miles from Rickenbacker International Airport, Hague Quality Water International, Kubota Trucking, TS Tech, Mid State Woolgrowers, Eagle Global Logistics, American Electric Power and Waste Management. Guests staying at the Best Western Canal Winchester Inn-Columbus South East will also have convenient access to the World Harvest Bible College, home to the world known World Harvest Church.