Search 27,221 current hospitality jobs

Front Desk Representative - Night Auditor

Posted October 21, 2021

Guy Harvey Resort St Augustine Beach
Saint Augustine Beach, FL
Apply Now Save this job
Guy Harvey Resort is looking for talented & passionate people to join our front office team! Apply now!

About This Job

The ideal candidate for this position

  • Balance and audit room revenue and food and beverage revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
  • Reconcile all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
  • Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
  • Acts as Manager on Duty for the overnight front desk shift at the hotel.
  • Being able to smile MUST come naturally and effortlessly
  • Positive, engaging, and welcoming attitude is a MUST
  • Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
  • Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
  • Complete all required tasks and reports on the shift checklist.
  • Maintain cash bank per accounting guidelines.
  • Maintain positive working relationships with others
  • The ability to input and access information in the property management system and/ or point-of sale system
  • Follow all company policies and procedures
  • Perform other reasonable job duties as requested by management
  • Maintain effective communication within the front office and with all hotel departments.
  • Comply with quality assurance expectations and standards
  • Assist guests with Reservations, Check-In, Check-Out, and other inquiries 
  • Ability to multi task and handle stress in busy periods

Job Requirements

  • Must be able to work weekends and holidays
  • Required to cover two nights as Night Auditor each week
  • Dependability and punctuality is not negotiable
  • Possessing strong written and verbal communication skills
  • Previous hotel front desk experience is preferred.

Benefits

  • Being a part of an awesome team and working at the beach!
  • Full-time employees receive vacation and sick pay
  • Medical/Dental/Vision Insurance
  • Full and Part time employees receive - hotel room discounts, meal discounts
  • A full listing of benefits will be provided upon hire as outlined in our employee handbook

compensation: $15.00 - $17.00

Apply Now Save this job

About this Employer

Guy Harvey Resort St Augustine Beach

860 AIA Beach Boulevard
Saint Augustine Beach, FL 32080

(904) 471-2555

Managed By

Our Resort

St. Augustine is the oldest continually occupied European-founded city in the United States, established in 1565 by Don Pedro Menendez de Aviles, Spain. Our “Old City” is filled with more than four centuries worth of history, plus a thriving arts scene and unique local culture. At our oceanfront resort, guests can surf the waves and soak up the sun while being only minutes away from St. Augustine’s charming historic downtown. Enjoy panoramic ocean views, fresh seafood from Santiago’s Florida Kitchen & Craft Bar restaurant, our large outdoor pool with beach access and great Guy Harvey merchandise sold in our Outfitter Shop. Booking your next kayaking adventure, eco-tour or fishing charter is a sea breeze away with our knowledgeable Adventure Coordinator on site. We look forward to having you and your family at our brand new resort on St. Augustine Beach!